Senior Configuration Specilaist

Responsibilities:

• Work within an Agile framework to iteratively configure and deploy SaaS solutions

• Engage in sprint planning, daily stand-ups, and retrospectives to ensure continuous improvement

• Rapidly translate customer needs into configurable solutions that align with best practice

• Partner with police and government agencies to understand their workflows and operational needs

• Analyze and model business processes using BPMN to document and optimize workflows

• Document and communicate configuration changes effectively across teams

• Conduct configuration testing and validation before deployment

• Create user guides and training materials for configured solutions

• Participate in customer training sessions and knowledge transfer

• Gather and incorporate customer feedback to enhance future configurations

• Collaborate cross-functionally with project management, product, and support teams to refine implementation processes

• Maintain up-to-date documentation of configurations, system settings, and best practices

• Identify, analyze, and resolve configuration-related issues in an Agile, iterative manner

• Ensure compliance with security, data integrity, and regulatory requirements

Job Qualifications:

• Strong understanding of BPMN 2.0 (Business Process Model and Notation) with proven ability to model business processes effectively

• Proficient in JIRA, Confluence, and BPMN tools

• 1+ years of data analysis experience using SQL, Python, or other scripting languages

• Knowledgeable in data standardization, data mapping, and reporting

• Strong technical aptitude with ability to quickly learn new products and technical skills

• Excellent data sense with ability to identify patterns and understand central tendencies in both qualitative and quantitative data

• Strong problem-solving skills with keen attention to detail

• Enjoys working with data, testing assumptions, and conducting exploratory data analysis

• Familiarity with Agile methodologies including Scrum and Kanban

• Experience with iterative implementation processes

• 4+ years in technology/software implementation

• 4+ years in a SaaS environment, preferably with Enterprise customers

• Experience working with government agencies or law enforcement (preferred)

• 2+ years of consulting experience

• Strong customer service orientation

• Ability to interpret and communicate complex concepts clearly

• Ability to communicate concisely and persuasively with customers, product managers, and engineers

• Independent self-starter who enjoys taking on new challenges and running with them

• Thrives in collaborative, fast-paced environments

• Comfortable under pressure with high-stakes deadlines in a fast-paced environment

• Passionate about the Benchmark Analytics mission and improving outcomes in the public sector

• Bachelor’s degree preferred

• Ability to travel approximately 25% for customer meetings

What we offer:

• Unlimited Paid Time Off.

• Ability to work in a fully remote environment (must be based in the U.S. and willing to work in Central Time Zone).

• Summer Half-Day Fridays.

• Freed Up Fridays during Spring, Fall, and Winter months to promote productivity and dedicated heads-down work time.

• Medical, dental, and vision plan offerings along with 401(k).

• Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance.

• Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance.

• The satisfaction that comes with being part of a solution that has real impact in the world.

• A diverse workforce and inclusive environment that embraces unique contributions and experiences.

• An empowered culture that encourages creativity and professional growth.

Estimated Annual Salary Range for this Role:

$120k-$150k, based on experience and location

Additional Information:

• Benchmark Analytics is an Equal Opportunity Employer. We value diversity of all kinds in our effort to create a stellar workforce of committed and passionate team members.

• Unfortunately, we are not able to sponsor employment visas at this time, so we can only accept applications from candidates who are authorized to work in the U.S.