Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

About the Team

The Genesys Global Security, Privacy & Compliance Centre of Excellence (COE SPC) provides expert security advisory services to Sales, Pre-Sales, Customers, and Partners. The team serves as the single point of contact for all security, privacy, and compliance-related customer engagements within the Genesys Cloud Business Unit.

Role Summary

We are seeking an experienced Cloud Security Architect to join the Genesys Global Security, Privacy & Compliance Centre of Excellence (COE SPC) as a technical Security Subject Matter Expert (SME) supporting global customer assurance engagements.

This is a hands-on, customer-facing technical security role—not a compliance or GRC position. You will work closely with Sales, Engineering, Product Security, and Architecture teams to support customer audits, security assessments, technical reviews, and evidence-based engagements for Genesys Cloud.

As one of the team's technical security SMEs, you will apply your expertise in cloud security, AI security, and security controls to explain and defend the Genesys Cloud security, privacy, and compliance posture. You will interpret technical evidence, respond to complex security inquiries, and engage directly with enterprise customers, partners, and auditors worldwide.

In addition to supporting the global Customer Assurance function, this role will provide technical security consulting for customer, prospect and partners engagements in the Italian market. Fluency in both English and Italian is therefore required to effectively support customer-facing discussions and technical security engagements.

Key Responsibilities

• Act as the primary technical Security SME for Genesys Cloud customer audits, assessments, and technical security reviews.

• Own customer-facing discussions relating to Genesys Cloud penetration testing, vulnerabilities, remediation activities. 

• Lead advanced technical discussions with customers, prospects, partners, auditors, and internal stakeholders.

• Defend the Genesys Cloud security, privacy, compliance, and AI security posture using technical evidence.

• Find, generate, validate, and present technical evidence demonstrating the implementation and effectiveness of Genesys Cloud security controls, including IAM, encryption, key management, network segmentation, logging, monitoring, detection and response, incident management, application security, AI security, and secure SDLC.

• Interpret and present technical evidence, including logs, configurations, architecture diagrams, policies, automation artefacts, and security documentation during customer audits and assessments.

• Create and maintain reusable technical security documentation and customer assurance assets.

• Serve as the internal technical escalation point for Product Security, Engineering, and Customer Assurance teams.

• Build trusted relationships with customer security teams by providing expert guidance on cloud security architecture, AI security, and security best practices.

This Role Offers

• A highly technical, customer-facing Cloud Security Architect role within a global Centre of Excellence.

• Close collaboration with Engineering, Product Security, Architecture, Privacy, and Compliance teams.

• Exposure to complex enterprise cloud environments and some of the world's largest customer security organizations.

• Opportunities to shape customer trust and security assurance for Genesys Cloud and its AI capabilities.

Minimum Qualifications

Security Controls & Technical Expertise

• Strong understanding of AWS cloud security and SaaS shared responsibility models.

• Demonstrated expert-level experience designing, implementing, assessing, or defending cloud security architectures and security controls across enterprise SaaS platforms.

• Demonstrated professional expertise in cloud-native architectures, distributed systems, and DevSecOps security controls from an implementation and operational perspective.

• Demonstrated professional experience with AI technologies and expertise in AI security principles, including generative AI, LLMs, AI governance, AI risk management, and emerging threats affecting AI-enabled cloud platforms.

• Demonstrated technical expertise in vulnerability management, including secure SDLC, CI/CD security, application security testing (SAST, DAST, SCA), container security, Infrastructure as Code (IaC) security, vulnerability remediation, and risk-based prioritization.

• Demonstrated experience presenting and defending cloud security architectures, technical controls, and security evidence with enterprise customers, auditors, and technical security stakeholders.

• Demonstrated experience interpreting and presenting technical security evidence, including logs, configurations, architecture diagrams, policies, and security artefacts during customer assessments or compliance engagements.

• Demonstrated experience discussing penetration testing methodologies, vulnerability remediation, and technical risk with engineering teams and enterprise customers.

• Excellent analytical, written, verbal, and presentation skills with the ability to communicate complex technical concepts to both technical and executive audiences.

• Fluency in English and Italian.

Nice to Have Qualifications

• Experience planning, executing, or supporting Threat-Led Penetration Testing (TLPT) as defined by DORA.

• Experience with Infrastructure as C

#LI-MC1

Compensation:

This role has a marked-aligned compensation package with the anticipated base salary range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for performance-based bonus opportunities.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.