Senior Claims Examiner

JOB TITLE: Senior Claims Examiner Property and General Liability

DEPARTMENT: Claims Services

COMPANY OVERVIEW:

Carl Warren & Company is a Venbrook Claims brand and part of Venbrook Group, LLC, a holding company with subsidiaries engaged in retail broking, wholesale broking, programs, and claims services. Venbrook's team of experts and industry specialists partners with clients to manage risk, create security, promote growth, and add value through best-in-class commercial property & casualty, employee benefits, and personal risk insurance products and programs.

Venbrook Claims brings together decades of specialized expertise by integrating respected legacy claims brands, Carl Warren & Company, DMA Claims, and OneSource Claims Management. Venbrook works across the claims lifecycle with services that include Third Party Administration (TPA), Complex Claims Management, Catastrophe, Independent Adjusting, subrogation recovery, litigation management, investigative, and special investigations unit (SIU) services. Venbrook Claims serves long-term clients across the public and private sectors, including insurance companies, captives, MGAs, transportation companies, manufacturers, public school systems, and property owners.

With over a century of combined claims experience, our organization's legacy brands have been unified as Venbrook Claims to deliver scalable, flexible solutions supported by centralized governance, compliance, and technology infrastructure. This integration has increased efficiency while maintaining the high-quality investigative services and specialized expertise that distinguish our heritage brands.

At Venbrook, we envision a world where our clients can confidently pursue their boldest ambitions. Our team of experts leverages agility, innovation, and creative problem-solving to guide our clients through an ever-changing risk environment. We pride ourselves on providing insurance services that allow businesses to make bold decisions, knowing their risks are identified, assessed, and mitigated.

Our culture is derived from the people who create it. We are not different in what we do. We are different in how we do it. We believe our clients are our partners, and we earn their trust every day. We believe in empowering our team and holding ourselves accountable to deliver the best solutions. We value agility, versatility, innovation and creative problem solving and put our people at the core of everything we do.

We offer competitive compensation and a comprehensive benefits package:

• 401k + employee match
• Medical, Dental, Vision, Life, and Disability Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Paid Parental leave
• Paid Sick leave
• Professional development programs
• Work-life quality and flexibility

Visit us at https://www.venbrook.com/contact-us/careers

JOB SUMMARY:

The Claims Adjuster, Property and General Liability is responsible for investigating, evaluating, and resolving first- and third-party property claims and general liability claims on behalf of Carl Warren & Company, a Venbrook Claims brand. This role handles property exposures such as fire, water, wind, and other property damage claims, alongside general liability exposures including bodily injury, premises and operations, and products/completed operations claims. This role is well suited for a professional with 3-5 years of property and/or general liability claims experience who is coachable, team-oriented, and eager to grow within an expanding claims organization.

POSITION REQUIREMENTS:

Communication Skills: Communicates effectively with insureds, claimants, defense counsel, vendors, and internal stakeholders. Articulates coverage positions and liability determinations clearly in both written and verbal form.

Coachability & Growth Mindset: Open to instruction and ongoing development; actively seeks feedback from supervisors and senior team members to build technical depth across property and general liability claims handling.

Teamwork & Collaboration: Works cooperatively within a team structure, contributes to shared goals, and maintains a constructive and supportive presence in a growing department.

Problem Solving & Decision Making: Evaluates property and general liability exposure with sound, reasoned judgment. Identifies effective resolution strategies while balancing insured interests, indemnity exposure, and legal risk.

Functional/Technical Expertise: Demonstrates working knowledge of property claims estimating and general liability coverage analysis. Committed to continuous technical development across both lines.

DUTIES/RESPONSIBILITIES:

• Investigates, evaluates, and resolves first- and third-party property claims and general liability claims in compliance with Claim Handling Guidelines, Best Practices, and client-specific requirements.
• Conducts site inspections, scene investigations, and recorded statements; gathers estimates, contractor bids, and supporting documentation to determine cause, origin, and scope of loss.
• Analyzes property policy language, including perils, exclusions, valuation, and coinsurance provisions, and general liability policy language, including exclusions and retentions; prepares coverage position letters and issues reservation of rights correspondence as warranted.
• Prepares or reviews property damage estimates using industry-standard estimating tools; evaluates repair and replacement costs and negotiates settlements with insureds, claimants, and contractors.
• Establishes and maintains accurate reserves in accordance with applicable guidelines and client requirements.
• Manages independent adjusters, appraisers, engineers, defense counsel, and other vendors to achieve timely, cost-effective outcomes on both expense and indemnity.
• Coordinates with coverage counsel on complex coverage questions and monitors developments in underlying litigation.
• Participates in mediations, settlement conferences, and large-loss roundtables as required.
• Maintains timely diary management and thorough documentation of all claim activity, coverage determinations, reserve changes, and strategic decisions.
• Prepares claim status reports and large-loss summaries for carriers and clients; participates in client claim reviews as required.
• Provides outstanding service to internal and external stakeholders throughout the claims process.
• Participates in team training, quality review processes, and departmental initiatives that support the continued growth of the claims operation.

REQUIRED SKILLS/ABILITIES:

• 3-5 years of claims handling experience in the property and casualty insurance industry, with experience in property and/or general liability claims
• Working knowledge of property policy forms, valuation methods, and estimating practices
• Working knowledge of general liability coverage forms, tort liability principles, and claims investigation methodology
• Familiarity with construction, engineering, or building-systems concepts preferred
• Experience managing independent adjusters, appraisers, and defense counsel
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office applications, claims management systems, and property estimating software (e.g., Xactimate)
• Strong analytical skills with the ability to manage a multi-jurisdictional caseload
• Receptive to coaching and committed to professional growth within a collaborative team environment
• Ability to function effectively in a high-paced, deadline-driven work environment
• Some travel may be required for site inspections, depositions, mediations, or client meetings

EDUCATION & EXPERIENCE:

• Bachelor's degree in Business, Risk Management, or a related field preferred; equivalent experience considered
• Insurance designation (e.g., AIC, AIM, CPCU, SCLA) or active pursuit of designation preferred
• Active adjuster license required; specific state licensing requirements will vary based on clients assigned

Salary 70k-85k