Senior Business Systems Analyst

Senior Business Systems Analyst

About us:
At Fullbay, our mission is simple — to create safer roads for our families and yours. As leaders in the heavy-duty repair industry, we power shops with technology that helps them run smarter and more efficiently. As an AI-First company, we invite artificial intelligence to eliminate friction, spark innovation, and drive efficiencies in every conversation— for our teams and our customers. Fullbay is the number one cloud-based shop management software for commercial repair shops and is growing fast. This is an exciting opportunity to join a high-performing team and help shape the next phase of growth for the company.

Position Overview:

Fullbay runs on a stack of connected business systems — Salesforce, our ERP, and the tools that power Sales, Finance, Customer Success, and People — and those systems only work as well as the person keeping them configured, connected, and clean. The Senior Business Systems Analyst reports to the VP of IT and owns that responsibility: administering, integrating, and governing the platforms every other team depends on to do their job.

This role is well-suited to someone who's spent years living inside Salesforce and adjacent business systems — not just clicking through the admin console, but designing the integrations, automations, and governance that keep data clean and processes scalable as the company grows. Partnering closely with Sales, Finance, Customer Success, PX, and IT Security, with regular touchpoints into Engineering and Revenue Operations on systems architecture and reporting alignment.

You will own the configuration, integration, and data integrity of Fullbay's core business applications — the same systems leadership relies on for accurate reporting and the same systems our auditors rely on for SOC 2 evidence. You are responsible for translating business needs into scalable, well-governed system solutions, and for keeping those systems secure, reliable, and audit-ready as Fullbay grows.

Success in this role looks like stable, well-governed systems with minimal integration incidents; clean, deduplicated data leadership can trust for reporting; fast turnaround on access requests and system changes; and audit-ready evidence available on demand.

The Right Wrench for the Job

Every shop has someone who keeps the tool crib in order — tools calibrated, checked out and back in, broken ones fixed before the next tech needs them. Nobody notices that job when it's done right, and everybody feels it the moment it isn't. That's this role, but for the systems Sales, Finance, Customer Success, and People run on every day.

You're the right fit if you've spent enough time inside Salesforce and the systems around it to know that a broken validation rule or an ungoverned integration doesn't just cause an inconvenience — it corrupts the data everyone downstream is making decisions on. You can sit with a Finance stakeholder scoping an ERP integration in the morning, write the automation that ties two systems together in the afternoon, and walk an auditor through your access review evidence before the end of the day.

This isn't the role for someone who's satisfied once a ticket closes. If your instinct is to make the immediate ask work without asking what it does to data integrity or governance six months from now, this isn't your shop. But if you're the kind of person who treats business systems as infrastructure worth protecting, not just configuring, and you're ready to be the one every team trusts to keep it running clean — we'd like to talk.

Primary Duties & Responsibilities:

• Business Application Ownership: Administer and continuously improve Fullbay’s core business systems ensuring configurations align with business process and Fullbay standards.
• Cross-Functional Systems Alignment: Partner with Engineering on systems architecture decisions that touch business applications, and with Revenue Operations on reporting and data alignment across the revenue funnel.
• Systems Integration & Automation: Design, build, and maintain integrations between business applications using Scripts, APIs, and iPaaS tools, reducing manual work and improving data flow across systems.
• Requirements Gathering & Stakeholder Partnership: Partner with Sales, Finance, Customer Success, and PX leaders to gather requirements, translate business needs into system configurations, and recommend process improvements.
• Access Governance & IAM Alignment: Manage user provisioning, roles, and permissions within business applications, partnering with IT Security on joiner-mover-leaver processes and least-privilege access standards.
• Data Quality & Governance: Establish and enforce data quality standards across business systems, including deduplication, validation rules, and field governance, to maintain a single source of truth.
• Reporting & Analytics: Build and maintain dashboards and reports that give leadership visibility into sales, financial, and operational performance.
• Change Management & Release Testing: Own the change management process for business application updates, including sandbox testing, QA/QC, UAT coordination, and release documentation.
• Vendor & License Management: Manage relationships with business application vendors, track license utilization, and evaluate new tools or modules to support business growth.
• Documentation & Training: Maintain system documentation, process runbooks, and end-user training materials, and onboard new users to core business applications.
• Data Security Alignment: Partner with IT Security to ensure business applications meet company security standards, including access reviews and support for SOC 2 evidence collection.
• Adheres to all confidentiality and compliance regulations.
• Performs other duties as assigned.
  
  

Minimum Education & Work Experience:

• 5-8 years of experience administering business applications required.
• Demonstrated experience owning system integrations and cross-functional automation projects required.
• Experience partnering with Sales, Finance, or HR stakeholders to translate business requirements into system solutions required.
• Experience supporting a SOC 2, ISO 27001, or similar compliance program.
• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field, or equivalent work experience.
  
  

Key Skills and Qualifications:

• Deep hands-on experience administering Salesforce, including flows, validation rules, and reporting.
• Experience with an ERP or financial system, such as NetSuite or Sage Intacct.
• Required platform experience in enterprise class application support, configuration, scripting, security, and support.
• Preferred platform experience: Salesforce, Mulesoft, Intercom, Atlassian Products, ChurnZero, Pendo, Slack, Google Workspace, Microsoft Products.
• Strong SQL skills and experience building reports and dashboards from business system data.
• Understanding of IAM concepts including SSO, MFA, and role-based access controls.
• Strong written and verbal communication skills with the ability to translate technical concepts for non-technical stakeholders.
• Experience working cross-functionally with business teams including Sales, Finance, PX, Security, and Engineering teams.
  
  

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds. 
• Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening.
• Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.   
• Noise level in the work environment is usually moderate.
• Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone