Senior Associate, Analytics

About Inroads:

Inroads applies data, analytics, technology, research, and content development to co-create services and programs that are personalized, relevant, and engaging for the communities who rely on them. Our deep understanding of digital services, policy implementation, and ways communities consume information allows us to seamlessly integrate with organizations and public sector teams to revolutionize the ways they deliver complex services at scale.

About the role:

As Senior Associate, Analytics, you will work with a team of analysts, data scientists, and engineers to drive high-impact results for millions of U.S. residents. The team’s mission is to help ensure that millions of consumers receive the information they need through personalized emails, text messages, and phone calls to enroll in health insurance. Your work will include designing and performing analytics projects that evaluate consumer outreach performance,  iterative development of reports and dashboards to communicate findings, and responding to ad-hoc analytics requests from our federal clients. You will tackle hands-on analytics and propose thoughtful new ideas on our deliverables that advance program objectives and inform client decision-making.

In this position you will:

• Perform quantitative analyses using SQL, R, or Python to evaluate outreach campaign efficiency, enrollment trends, and the impact of state and federal health policies on Marketplace consumers.
• Draft reports, policy briefs, and client-facing dashboards, decks, and data visualizations that translate complicated data into actionable insights that support decision making.
• Partner with engineers, data scientists, program managers, and external stakeholders to investigate data inconsistencies, troubleshoot problems, and identify solutions.
• Clean, transform, and aggregate outreach campaign and enrollment data, ensuring rigorous quality control and accuracy across all deliverables.
• Maintain detailed documentation, contribute to internal research proposals, and help manage task deliverables under fast-paced deadlines.
• Develop a deep understanding of the healthcare.gov Marketplace and evolving federal health coverage policies to better contextualize performance and trend analyses. 

What we are seeking:

• 2+ years of applied experience working with structured and unstructured data.
• An undergraduate degree in a quantitative field or equivalent technical training.
• Advanced understanding of data manipulation using SQL, R,  or Python, and working within cloud-based analytics systems (e.g. Snowflake and DBT).
• Proficiency creating and testing data transformation processes and automating repeatable tasks. 
• Experience going from data to insight to impact - using the results of your analysis to effectively tell an informative and engaging story through visualization, presentation, and writing to technical and non-technical audiences.
• Experience developing client facing reports, analyses, and dashboards that blend data-driven decision making with thoughtful understanding of human-centered design and processes. 
• Helping to organize raw analysis into consumable stories and recommendations, adding context, or refining ideation and solutioning in the team’s work.  
• Experience  in applying foundational statistics (e.g., weighted averages).
• Passion in applying your skills to our social mission to problem-solve and collaborate within a cross-functional, client-facing team environment.
• The ability to successfully attain and maintain a Federal Public Trust background investigation that our government clients require; this includes a requirement that the individual has U.S. Citizenship, or U.S. residency for three of the past five years (36 of the past 60 months). Resumes should include residency information for the past 5 years of experience. 

Additional experience to stand out:

Experience with analysis of informative email, SMS, or phone outreach campaigns, conversion funnels, and website performance.Knowledge and understanding of consumer healthcare or provider data.Experience with Adobe Analytics.Designing and building visualizations and reports with Tableau, Streamlit, Dash, Shiny, etc.

What We Offer:

Inroads offers a friendly work environment and competitive compensation and benefits package including:

• Salary: $75,000
• Premier health insurance plan
• 401K matching
• Unlimited vacation leave
• Paid sick, personal, and volunteer leave
• 13 paid holidays
• 15 weeks paid parental leave
• Professional development stipend & tuition reimbursement
• Employee Assistance Program (EAP)
• Supportive & collaborative culture 
• Flexible working hours
• Remote friendly (within the U.S.)
• And more! 

The salary range for candidates who meet the minimum posted qualifications reflects the Company’s good faith understanding and belief as to the wage range, and is accurate as of the date of this job posting.

At Inroads, we celebrate, support and thrive on differences. Not only do they benefit our services, products, and community, but most importantly, they are to the benefit of our team. Qualified people of all races, ethnicities, ages, sex, genders, sexual orientations, national origins, gender identities, marital status, religions, veterans statuses, disabilities and any other protected classes are strongly encouraged to apply. Inroads endeavors to make reasonable accommodations for qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact the Director, People Operations.  Inroads participates in E-verify.

Collection of Personal Information Notice:

As you are likely aware, by submitting your job application, you are submitting personal information to our company. We collect various categories of personal information, including identifiers, protected classifications, professional or employment related information and sensitive personal information. We may retain and use this information for up to three years, in order to come to a decision on whether or not you are a good fit for our company. We may also retain or use some of this information to comply with any requirements under law, or for purposes of defending ourselves in any litigation. We do not use this information for any other purpose, or share it with third parties, unless you become an employee. To learn more, or to see our full Notice to Job Applicants, please click here.