Senior Accounts Receivable Specialist

About the role: 

We are seeking a detail-oriented, highly organized, and proactive Senior Accounts Receivable Specialist to join our finance team. In this role, you will own our complete Order-to-Cash (O2C) cycle, manage customer collections, support sales tax compliance, and assist with essential month-end closing procedures.

You will be a strong fit for this role if you have experience … 

• Hands-On Order-to-Cash (O2C) Ownership: Directly execute all daily AR tasks, including customer setup, contract reviewing, credit checks, invoice creation, payment processing, and precise cash application.
• Customer Communication & Collections: Proactively reach out to clients via email or phone calls to manage collections, resolve billing inquiries, and maintain positive relationships with customers.
• Cross-Functional AR Collaboration: Lead weekly AR aging reviews with internal teams; partner with internal team to resolve customer billing roadblocks and accelerate collections
• AWS/Google Marketplace Invoicing: Monitor and manage the invoicing and payout reconciliations specifically for transactions processed through the AWS/GCP Marketplace platform.
• Sales Tax Oversight (Anrok): Utilize “Anrok” for automated tax calculations and state filings. Audit transaction data, spot check tax logic, resolve exemptions/errors, and make necessary manual adjustments prior to system-driven filings.
• Month-End Close Execution: Support month end close activities, including bad debt reserve calculations, revenue alignment, reconciliation, aging analysis etc. 
• Startup Process Improvement: Partner with Sales and operations to clean up billing workflows, fix system bottlenecks, and build scalable billing processes as we grow. 

Qualifications: 

• Experience: 5+ years of hands-on experience in Accounts Receivable, specifically managing end-to-end Order-to-Cash (O2C) processes.
• English Proficiency: Exceptional verbal and written English communication skills. You must be completely comfortable leading phone/video calls with clients to resolve sensitive billing issues.
• Working Hours: Flexibility and commitment to work fixed Pacific Time hours (9:00 AM – 3:00 PM PT minimum), regardless of your local time zone.
• Detail & Organization: Exceptional attention to detail, strong problem-solving skills, and high numerical accuracy.
• Software Proficiency: Hands-on experience with both QuickBooks and Salesforce is preferred.
• Collaboration: Strong interpersonal skills with a team-first mindset and a track record of cross-functional problem-solving.
• US Business Background: Prior experience working directly for or with US-based companies is highly preferred (understanding of US business practices, payment formats, and communication norms).