Senior Account Manager

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

[INTERNAL NOTE] Will be updated with official Voyix Job Description once access to Job Description library granted

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Key Responsibilities:

Strategic Account Leadership
•    Own and manage a high-value strategic QSR account, ensuring long-term partnership success
•    Develop and execute account strategies aligned with customer business goals
•    Serve as the primary senior point of contact, building trusted executive-level relationships

Revenue Growth & Business Development
•    Drive revenue expansion through upselling, cross-selling, and new solution adoption
•    Identify growth opportunities and lead commercial negotiations and contract renewals
•    Maintain accurate forecasting and pipeline management

Customer Relationship Management
•    Build strong relationships across multiple stakeholders, including C-level executives
•    Ensure high customer satisfaction, retention, and advocacy
•    Proactively manage risks, escalations, and complex stakeholder dynamics

Cross-Functional Collaboration
•    Partner with internal teams (Customer Operational Leads, Support, Operations) to deliver integrated solutions
•    Advocate for customer needs internally to influence product roadmap and service delivery
•    Lead account governance, including regular business reviews and performance tracking
Industry & Market Expertise
•    Leverage deep understanding of the QSR ecosystem, including digital transformation, POS, payments, and customer experience trends
•    Provide insights and strategic guidance to customers based on market trends
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Qualifications & Experience
•    Minimum 10 years of experience in account management, key account management, or enterprise sales
•    Proven experience managing large, complex, multi-stakeholder accounts
•    Strong background in QSR hospitality or adjacent industries
•    Demonstrated success in driving revenue growth and managing P&L responsibility
•    Experience working with enterprise-level clients and long sales cycles
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Skills & Competencies
•    Exceptional relationship-building and stakeholder management skills
•    Strong strategic thinking and problem-solving ability
•    Excellent negotiation and commercial acumen
•    Ability to manage complex projects and competing priorities
•    Outstanding communication and presentation skills
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Education
•    Bachelor’s degree required; MBA or equivalent preferred
• Proficiency in French, Spanish, or German preferred
 

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”