Selling Partner Associate (English and Spanish), SP-Support
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AI Summary
Support Amazon's Selling Partners by resolving queries across phone, email, and chat channels while maintaining high quality and productivity standards. Document interactions accurately and collaborate with cross-functional teams to provide effective solutions for business policies and operational processes.
Shift Pattern: Rotating shifts, Sunday – Saturday, between 6:00 AM and 9:00 PM (role-dependent).
Work Location: Fully remote, home-based role. Open to candidates based in any province in the Republic of Ireland.
Start Date: September 2026
Within Selling Partner Support, we partner with third-party Sellers and Vendors to help them succeed on Amazon's marketplace platform. Operating in a dynamic contact centre environment, our team engages with Sellers and Vendors across the globe via phone, email, and chat — answering questions and resolving issues related to Amazon's technology platforms, business policies, and operational processes. As a first point of contact between Selling Partners and Amazon, our Associates are committed to delivering complete, accurate, and customer-friendly responses with every interaction.
Prior to your start date, you must have high-speed internet (minimum 5 Mbps download / 1 Mbps upload) and a suitable home workspace that complies with Amazon's remote contact centre policy.
Shift patterns are confirmed post-hire; flexibility is required. Time off and holidays cannot be accommodated during the full training period.
Key job responsibilities
• Support Amazon's Selling Partners by resolving queries across three communication channels: Phone, Email, and Chat.
• Manage high volumes of inbound and outbound contacts efficiently while maintaining quality standards.
• Identify customer needs, clarify information, research issues thoroughly, and provide clear, effective solutions.
• Demonstrating genuine empathy and passion for our customers in every interaction.
• Build lasting relationships by going the extra mile to exceed expectations.
• Consistently achieve productivity and quality targets across key performance metrics.
• Collaborate with internal stakeholders and cross-functional teams to drive resolution.
• Document all Selling Partner interactions accurately in line with standard operating procedures.
• Troubleshoot and provide product guidance and support to Amazon's Sellers and Vendors.
• Participate in regular training sessions to stay current on product details, technologies, and key platform updates.
• Take on additional duties and special projects as directed by management, aligned with skills and experience.
About the team
• Become part of a diverse, multicultural, and global team.
• Connect with one of Amazon's many community and affinity groups to experience our inclusive, collaborative culture firsthand.
• Amazon takes pride in developing talent and leadership from within, offering multiple career paths and growth opportunities.
Basic Qualifications: - Experience with Microsoft Office products and applications
- Experience with Excel
- Proficiency (C1/C2 level) in English and in the second language outlined in the title of this job advertisement.
- Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook and Excel. Able to use online communication and collaboration tools with ease Preferred Qualifications: - Excellent verbal and written communication skills, with the ability to inspire confidence while guiding customers through issue resolution via phone and email
- Strong listening skills with a demonstrated ability to show empathy and a genuine willingness to help
- Prior contact centre experience
- Comfortable working in a fast-paced, high-volume environment with the flexibility to adapt to change effectively
- Ability to deliver strong performance in a metric-driven environment with high productivity and quality standards
- Maintain a strong customer focus, ensuring every customer feels supported and valued
- Foster a positive and cooperative team environment at all times
- Ability to multitask across phone, chat, and email channels simultaneously
- Clear and professional verbal and written communication skills, with confidence in providing live telephone support in English and other languages defined for the role
- Ability to troubleshoot, research, and translate technical or procedural instructions into clear, customer-friendly guidance
- Enthusiastic, highly self-motivated, and eager to learn new skills
- Strong sense of urgency and adaptability in response to changing business needs
- Ability to identify and drive process improvements
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Work Location: Fully remote, home-based role. Open to candidates based in any province in the Republic of Ireland.
Start Date: September 2026
Within Selling Partner Support, we partner with third-party Sellers and Vendors to help them succeed on Amazon's marketplace platform. Operating in a dynamic contact centre environment, our team engages with Sellers and Vendors across the globe via phone, email, and chat — answering questions and resolving issues related to Amazon's technology platforms, business policies, and operational processes. As a first point of contact between Selling Partners and Amazon, our Associates are committed to delivering complete, accurate, and customer-friendly responses with every interaction.
Prior to your start date, you must have high-speed internet (minimum 5 Mbps download / 1 Mbps upload) and a suitable home workspace that complies with Amazon's remote contact centre policy.
Shift patterns are confirmed post-hire; flexibility is required. Time off and holidays cannot be accommodated during the full training period.
Key job responsibilities
• Support Amazon's Selling Partners by resolving queries across three communication channels: Phone, Email, and Chat.
• Manage high volumes of inbound and outbound contacts efficiently while maintaining quality standards.
• Identify customer needs, clarify information, research issues thoroughly, and provide clear, effective solutions.
• Demonstrating genuine empathy and passion for our customers in every interaction.
• Build lasting relationships by going the extra mile to exceed expectations.
• Consistently achieve productivity and quality targets across key performance metrics.
• Collaborate with internal stakeholders and cross-functional teams to drive resolution.
• Document all Selling Partner interactions accurately in line with standard operating procedures.
• Troubleshoot and provide product guidance and support to Amazon's Sellers and Vendors.
• Participate in regular training sessions to stay current on product details, technologies, and key platform updates.
• Take on additional duties and special projects as directed by management, aligned with skills and experience.
About the team
• Become part of a diverse, multicultural, and global team.
• Connect with one of Amazon's many community and affinity groups to experience our inclusive, collaborative culture firsthand.
• Amazon takes pride in developing talent and leadership from within, offering multiple career paths and growth opportunities.
Basic Qualifications: - Experience with Microsoft Office products and applications
- Experience with Excel
- Proficiency (C1/C2 level) in English and in the second language outlined in the title of this job advertisement.
- Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook and Excel. Able to use online communication and collaboration tools with ease Preferred Qualifications: - Excellent verbal and written communication skills, with the ability to inspire confidence while guiding customers through issue resolution via phone and email
- Strong listening skills with a demonstrated ability to show empathy and a genuine willingness to help
- Prior contact centre experience
- Comfortable working in a fast-paced, high-volume environment with the flexibility to adapt to change effectively
- Ability to deliver strong performance in a metric-driven environment with high productivity and quality standards
- Maintain a strong customer focus, ensuring every customer feels supported and valued
- Foster a positive and cooperative team environment at all times
- Ability to multitask across phone, chat, and email channels simultaneously
- Clear and professional verbal and written communication skills, with confidence in providing live telephone support in English and other languages defined for the role
- Ability to troubleshoot, research, and translate technical or procedural instructions into clear, customer-friendly guidance
- Enthusiastic, highly self-motivated, and eager to learn new skills
- Strong sense of urgency and adaptability in response to changing business needs
- Ability to identify and drive process improvements
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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