Dutch Speaking Customer Support Specialist - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations across the European BPO landscape. We pride ourselves on facilitating career-defining opportunities within the vibrant Customer Support Services industry, ensuring excellence at every stage of the professional journey.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Customer Support Specialist position in Bulgaria, located in the dynamic city of Sofia. This is an exceptional opportunity to join one of the most sought-after Dutch-speaking jobs in the region, offering a seamless transition through our comprehensive relocation support and a chance to thrive in a global Customer Support Services environment.

Key Responsibilities

• Deliver high-quality assistance to Dutch-speaking clients via phone, email, and live chat within the Customer Support Services sector.
• Resolve complex inquiries efficiently to ensure maximum customer satisfaction and brand loyalty.
• Maintain accurate records of all customer interactions in the CRM system.
• Collaborate with cross-functional teams to escalate and resolve technical or billing issues promptly.
• Stay updated on product knowledge and service policies to provide precise and helpful information.
• Contribute to the continuous improvement of support workflows and internal communication protocols.
• Achieve individual and team performance metrics, qualifying for the rewarding monthly performance bonus.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory for this role).
• Professional proficiency in English to collaborate with an international team.
• Strong communication skills and a passion for providing world-class Customer Support Services.
• Previous experience in helpdesk or administrative roles is an advantage but not strictly required.
• Availability to relocate for this exciting Dutch Speaking Customer Support Specialist position in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you succeed in your new career.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria effortless.
• Monthly Performance Bonus linked to your professional achievements.
• A vibrant international work culture and endless networking possibilities in Sofia.
• And Much More...

Life in Bulgaria

Bulgaria is a hidden gem in Southeast Europe, offering a perfect blend of ancient history, stunning mountain landscapes, and a rapidly growing tech hub. Professionals moving to Bulgaria for our Dutch-speaking jobs find themselves immersed in a culture that values hospitality, great cuisine, and a thriving social scene. The pleasant climate and rich history make Bulgaria an ideal destination for those looking to expand their professional horizons while enjoying a high quality of life.

With our fully paid relocation package, starting your new life in Bulgaria is easier than ever. From the cosmopolitan charm of Sofia to the affordable cost of living, you will find that living in Bulgaria provides both financial security and personal fulfillment. Join our community of expatriates and discover why more professionals are choosing Bulgaria as their next career destination.

How to Apply

If you are ready to elevate your career and embark on an adventure in the Customer Support Services industry, we invite you to Apply Now. Submit your CV to Mercier Consultancy Group today, and let us help you secure your future with one of the premier Dutch-speaking jobs in Bulgaria. We look forward to hearing from you!