Self Pay Collector

 JOB SUMMARY/RESPONSIBILITIES:

The Self-Pay Collector is responsible for managing patient payment plans, collecting outstanding balances, and assisting patients with payment-related inquiries. This role provides exceptional customer service, supports account resolution efforts, and collaborates with internal teams to ensure accurate account management and timely payment collection.

• Maintain payment plans, to include revising plans after insurance payments, following up with patients with declined payments, setting up new payment plans, auditing plans timely to keep them up to date
• Assist in monthly contacting of patients with accounts that are not on payment plans to collect payment
• Answer incoming calls to assist patients with payments, with the setting up of a payment plan, or other inquiries and forwarding information to gain resolution
• Maintain professional decorum in communication with patients and colleagues

REMOTE WORK REQUIREMENTS: Colleagues working remotely are expected to:

• Maintain a dedicated, quiet, and professional workspace
• Have reliable internet, equipment, and technology to perform all job duties
• Safeguard confidential information and follow security protocol

WORKDAY EXPECTATIONS: Remote work is considered a standard workday. Colleagues must:

• Remain fully available, responsive, and focused during scheduled work hours
• Not perform household duties (e.g. cleaning, errands, home maintenance)
• Remain available and focused on assigned work duties during scheduled work hours and refrain from providing care for children or other dependents while working.
• Devote scheduled work hours to the performance of job-related responsibilities and refrain from engaging in personal business activities.
• If time away from work is needed for childcare, personal responsibilities, illness, or other non-work reasons, colleagues must plan accordingly, using available time off or approved leave as needed or defined by policy.

EDUCATION/REQUIREMENTS/KNOWLEDGE/SKILLS:

• High school diploma required
• Two years of verifiable medical collections experience is preferred
• Knowledge of healthcare billing, collections, and patient financial responsibility.
• Knowledge of HIPAA requirements and applicable collection regulations.
• Strong customer service and communication skills.
• Effective problem-solving and negotiation skills to resolve account balances.
• Ability to maintain professionalism and empathy when discussing financial obligations with patients.
• Ability to prioritize, manage, and accurately document a high volume of accounts

PHYSICAL/MENTAL DEMANDS:

• Requires sitting and standing associated with normal office environment

ENVIRONMENTAL/WORKING CONDITIONS:

• Normal busy office environment with much telephone work. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve

Benefits: 

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance 
• PTO
• 401(k) retirement plan with a company match
• And more!