Seasonal Initial Claims Intake Coordinator - Remote - VA Claims - $22

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.


This is a remote role, but the following locations are excluded:
OCONUS, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oregon, Philadelphia (PA), Rhode Island, Utah, Vermont, Washington.



We are seeking empathetic and driven Initial Claims Intake Coordinators to serve as the vital first point of contact for prospective Veterans pursuing initial VA disability claims. In this fully remote role, you will focus on qualifying leads, educating Veterans on required documentation, and guiding them on how to obtain necessary materials. By providing proactive follow-up and empathetic support, you will ensure our nation's heroes are fully prepared for a successful consultation—making a tangible, positive impact on their lives from day one.

Day in the Life

    Engage Initial Claims leads through inbound and outbound calls

    Qualify prospective Veterans based on established Initial Claims criteria

    Educate Veterans on required documentation and where to obtain records

    Provide compliant resources and guidance to support documentation collection

    Conduct structured follow-up to track progress and maintain momentum

    Assist with limited document gathering or organization when needed

    Establish rapport through professional, empathetic communication

    Accurately document all interactions, qualification status, and next steps in the CRM

    Ensure Veterans meet readiness standards prior to handoff

    Coordinate warm handoffs to closing Intake Coordinators

    Adhere to all compliance, regulatory, and data privacy requirements

    Participate in training, coaching, and process improvement initiatives



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Additional Qualifications/Responsibilities