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The associate will manage customer inquiries via phone, email, and chat while troubleshooting order fulfillment and delivery issues. They will also collaborate with internal teams and shipping partners to ensure seamless operations and high customer satisfaction.
Position Summary
As a Seasonal Customer Experience Associate, you are the champion of customer service and fulfillment operations. You are responsible for supporting customer service via phone, email, and/or chat, answering questions, placing orders, and helping to resolve issues with order placement, fulfillment, and delivery.
Our Customer Experience Associates are fun, energetic, and engaging in all of their interactions. They thrive on giving great service and are driven to discover new and creative ways to solve problems. This position is temporary, starting in October through the end of 2026.
Who You Are
What You Do
What We Need From You
Work Perks
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About Us:
Murray's Cheese was born in Greenwich Village in 1962, and the heart of our business still resides in New York City with many ways to experience Murray’s locally. At the counter, our cheese experts and mongers serve thousands of neighborhood regulars, commuters, and tourists every year at our two locations—the Bleecker Street flagship retail experience, which also includes our mac & cheese counter, and our shop in Grand Central Market.
For those eager to learn more, we offer robust education and events programming and, for those looking to serve more, we provide catering of expertly crafted cheese boards and freshly made dishes. Oh, did we mention we also age our own cheese? Yeah, we do that too. We have state-of-the-art cheese caves in Long Island City.
Because we like to share, we wanted to bring our exceptional cheese to people outside of New York too. So, we made Murray’s products available online at murrayscheese.com and in-store with a curated selection of specialty cheese in more than a thousand Kroger and Kroger-owned stores nationwide (and, growing every day!). And, through our wholesale business, you might enjoy Murray’s cheese at more than 600 restaurants across the country.
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Murray’s Cheese provides equal employment opportunities to all employees/applicants and prohibits discrimination and harassment of any type on the basis of race, gender, gender-identity/expression and transgender status, color, national origin, ethnicity, religion, creed, age, physical or mental disability (including gender dysphoria and being a certified medical marijuana patient), sexual orientation, marital, partnership, parental or familial status, citizenship status, pregnancy, childbirth, lactation or related medical conditions, military/veteran status, genetic information or testing (including predisposing genetic characteristics), domestic violence victim status, sexual abuse victim status, stalking victim status, caregiver status, unemployment status, consumer credit history, arrest or conviction record, or the perception that an employee has one of the above characteristics or any other consideration protected by federal, state or local laws. If contacted for an employment opportunity, please notify our HR team if you need accommodation.
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