Seasonal Call Center Representative

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

We are hiring new Seasonal Call Center Representatives! 

This is a temporary position with a flexible schedule, running from mid-August to late December, with the possibility of extension into early next year or conversion to a permanent position based on performance and business needs.

Employees need to be able to work between 20-29 hours per week, during low season. 

During peak, there could be an option to extend the number of working hours. 

Position Purpose: Handles incoming customer calls, places orders, answers questions, and promotes products and/or services; striving for total customer satisfaction with each interaction. 

We offer: 

• Extraordinary employee experience 

• Flexible schedule 

• Remote first = Work from home anywhere in Costa Rica (we provide all the required equipment) 

• L.L.Bean employee discount 

• Company doctor 

• Employee Assistance Program (EAP) 

About you: 

• English Level: C1 (advanced verbal and written) 

• Strong listening skills 

• Customer Service oriented (respectful, friendly, proactive, courteous, etc.) 

• High attention to detail 

• Ability to make decisions quickly 

• No specific career is required 

• No experience required (Call Center experience is a plus) 

About the role: 

• Responsible for answering incoming customer calls, taking orders, utilizing company policies and resources to solve customer issues, promoting products and/or services and directing calls to the managerial team when necessary. 

• Our Call Center Representatives are the first point of contact for customers’ product concerns. 

• Engages with customers and is always ready to offer information on merchandise and services. 

This is a CR-based position. To be considered, please be aware that you must be legally authorized to work in Costa Rica. 

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you!   At L.L.Bean, we believe the outdoors brings out the best in all of us.  We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.