L.L.Bean

Handle incoming customer calls to place orders, answer questions, and promote products or services. Act as the first point of contact for product concerns and resolve issues using company policies.

Assist customers with orders, product questions, and problem resolution via phone while delivering personalized service. Identify opportunities to suggest relevant products and promotions to enhance the customer experience.

Designs, develops, and implements complex SAP application solutions to meet business requirements while supporting existing systems. Partners with vendors and business stakeholders to configure COTS software and ensure system performance and security compliance.