Scheduling Coordinator

Scheduling Coordinator – Remote - Applicants must reside in and be able to legally work in the United States. 

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Scheduling Coordinator to join our Business Assurance team Remote. This is a fantastic opportunity to grow a versatile career in Business Assurance.

Intertek's Business Assurance team goes beyond testing, inspection and certification to look at the underlying elements that make a company and its products successful. Our assurance solutions provide confidence and total peace of mind that a client's operating procedures, systems and people are functioning properly to provide a competitive advantage in the marketplace. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

The Scheduling Coordinator is responsible for supporting the Business Assurance business line by organizing and coordinating the daily scheduling of audits between clients and auditing staff and assigning qualified auditors per industry requirements.

Shift/Schedule: Monday-Friday, 8am to 5pm

Salary & Benefits Information

The base wage or salary range for this position is $23.50 - $24.52. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.  

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you’ll do:

• Attend the required trainings in the United States.

• Daily scheduling of audits on internal and external platforms.

• Schedule with qualified auditors using judgment based on qualification (APSCA required level, approved clusters/industries, approved countries, etc.), logistics, financial impact, and time.

• Daily telephone and email interaction with clients, auditors, and other relevant staffs (reviewers, audit managers, etc.).

• Able to handle a high volume of communication and requests from clients and colleagues.

• Track and analyze issues related to scheduling activities.

• Prepare assignment and confirmation letters to clients and auditors.

• Update/remind auditors on program changes

• Provide program technical support to auditors

• Track the submission of reports

• Perform technical and quality review of audit reports including alerts, supplementary reports, etc.

   

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties. 

Minimum Requirements & Qualifications:

• High School Diploma is required.

• Minimum of 2 years in customer service working directly with customers and office staff.

• Ability to interact with clients and staff.

• Proven attention to details.

• Experience with Microsoft product suite (Outlook, Word, Excel etc.) and the Internet.

• Experience with electronic databases and web-based systems is preferred.

• Excellent oral and written communication skills.

• Ability to obtain, evaluate, and act upon information.

• Ability to meet deadlines and work well under pressure.

• Ability to work alone and as a team player.

• Good understanding of confidentiality.

• This is a remote position; however, applicants must reside in and be able to legally work in the United States. 

Preferred Requirements & Qualifications:

• College degree is preferred.
• Knowledge of Social Audits is preferred.
• Technical willingness (will be educated on industry requirements, review criteria, etc.).
• Candidates are encouraged to submit a cover letter explaining their interest in this role. 

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email intertekhrusa@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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