Satisfaction Research Center Associate - Idaho & Utah

At Activated Insights, our work helps home care organizations better support seniors, caregivers, and families across North America through technology, surveys, and training. As a Satisfaction Research Associate, you’ll conduct phone surveys with home care recipients, their families, and caregivers, accurately documenting their feedback so providers can improve the quality of care and the experience of their employees.

Who We Are

Activated Insights (formerly HCP) helps home care organizations across North America better support seniors, caregivers, and families through technology, surveys, and training. Our mission: Activated Insights enables long-term and post-acute care providers to make the most of every interaction—for employees, clients, and beyond—through better understanding and delivery of improved experiences.

Reasons You’ll Love Working at Activated Insights

• Flexible scheduling you control — build a schedule that works for your life, with no late nights or weekends

• Remote work options — enjoy the convenience and comfort of working from home

• Consistent part-time hours — 16–30 hours per week with dependable scheduling

• Competitive hourly pay + bonuses

                     $11/hour + bonuses for 25+ hours per week

                     $10/hour + bonuses for 16–24 hours per week

• Paid training — 4 days of paid onboarding to set you up for success

• Monthly bonuses and performance incentives — earn more for strong performance and reliability

• Paid Time Off 

• Supportive, team-focused culture — work with leaders and teammates who value communication, trust, and growth

• Stability and experience — join a company with 15+ years in the industry and a strong reputation as a great place to work

Qualifications

What You’ll Do

• Conduct phone surveys with home care recipients, family members, and caregivers across the country

• Accurately document responses while actively listening and engaging in conversation

• Maintain a professional, friendly, and empathetic tone on every call

• Follow survey scripts, quality standards, and data accuracy guidelines

• Ensure feedback is properly captured and delivered to home care providers

• Participate in ongoing training and development opportunities

Skills Needed

• Must be 18 years of age or older with a high school diploma or GED

• Prior customer service or call center experience preferred but not required

• Ability to type 40 words per minute 

• Strong communication and active listening skills

• Comfortable having conversations over the phone for extended periods

• Reliable attendance and time management skills

• Ability to complete and pass required training

Ready to Join Us? If you’re looking for flexible work, a supportive team, and a role where your attention to detail and communication skills truly matter, we’d love to hear from you. Join Activated Insights and be part of a company that values growth, balance, and meaningful work every day. Apply today to get started!