About the Role

Hassle Free Home is hiring an accomplished Inbound Sales Trainer & Coach to build, train, and drive our lead-conversion team to world-class results. This is not an entry-level management job — we're looking for a true veteran of the home services industry with 5+ years of hands-on experience who has personally sold, managed, and coached others to consistently convert inbound leads into booked, paying jobs.

You will own the performance of the inbound sales department: setting the standard, writing and refining the playbook, coaching representatives call by call, and holding the team accountable to conversion, speed-to-lead, and booking-rate targets. If you've spent your career in home services and you know exactly what separates a good closer from a great one, this is the seat where your experience compounds.

What You'll Own

• Lead the inbound sales and lead-conversion department — its people, its numbers, and its culture of excellence.

• Hire, onboard, coach, and develop Customer Sales & Service Representatives through call reviews, live coaching, role-play, and one-on-ones.

• Build and refine the conversion playbook: scripts, objection handling, follow-up cadences, and best practices grounded in real home services experience.

• Set clear KPIs and hold the team accountable to conversion rate, speed-to-lead, booking rate, and revenue targets.

• Analyze performance data and call recordings to diagnose what's working, coach the gaps, and continuously raise the team's close rate.

• Step in on the highest-value or most difficult leads personally when needed, modeling elite selling for the team.

• Partner closely with ownership, marketing, and field operations to align lead flow, quality, and the customer experience.

What We're Looking For

• 10+ years of experience in home services (HVAC, plumbing, electrical, roofing, remodeling, restoration, pest control, or similar) — the real deal, not a resume.

• A documented track record of personally converting inbound leads and driving revenue at a high level.

• Proven experience coaching, training, and leading sales representatives or CSR teams to measurable improvement.

• Deep command of home services sales: pricing, objection handling, financing conversations, and closing over the phone.

• The ability to build a repeatable playbook and instill discipline, urgency, and follow-up rigor across a team.

• Strong leadership presence — respected by reps, credible with ownership, and calm under pressure.

• Fluency with CRM and field service software, and comfort using performance data to coach.

• A genuine passion for developing people and making every homeowner's experience truly hassle-free

Benefits

• Competitive base salary, commensurate with experience
• Health/vision/dental insurance
• PTO
• This is a remote role