Sales Team Lead

Full-Time | Fully Remote | $45,000–$60,000 annually | Shifts assigned within Mon–Sun, 7 AM–11 PM CST; evenings, weekends, and holidays required

About the Role

Lead a remote outbound call center sales team serving customers seeking service-animal and emotional-support-animal related products and services. This is a working sales leadership role focused on coaching, performance management, accountability, and consistent execution against revenue and KPI targets.

Minimum Qualifications

• 3+ years of outbound call center sales experience with formal or substantial leadership responsibility
• Demonstrated success coaching sales representatives to improve measurable performance
• Experience managing individual and team KPIs, quotas, conversion, productivity, or quality metrics
• Ability to address performance gaps directly, set expectations, and follow through on accountability
• Strong sales judgment, objection-handling knowledge, and credibility with frontline sellers
• Open availability across operating hours: Monday–Sunday, 7 AM–11 PM CST

What You’ll Do

• Lead, coach, and develop a remote outbound sales team
• Monitor sales performance and identify coaching priorities
• Conduct call reviews, roleplays, and targeted feedback
• Set clear expectations and manage performance gaps
• Support escalations and reinforce sales standards
• Partner with management on goals and process improvement
• Maintain team accountability for policies and performance

Preferred Experience

• Current or former sales team lead, floor supervisor, assistant manager, sales coach, senior sales representative, or performance coach with real leadership ownership
• Insurance, healthcare, travel, timeshare, financial services, or other high-volume phone sales experience
• Remote call center leadership experience

Why Join Us

• Fully remote leadership opportunity
• Direct influence on sales performance and agent development
• Health, dental, vision, life, and disability insurance
• 401(k) match and paid time off

Hiring Process

Applicants complete a short online assessment through TestGorilla before interview consideration. Candidates who advance should be prepared to discuss specific coaching interventions, performance-management decisions, sales results, and leadership judgment.