Handle inbound customer inquiries via phone, email, and text to provide quotes and close sales deals. Coordinate pickup jobs with internal dispatch systems and manage lead activities within a CRM.
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
KEY RESPONSIBILITIES
Answer inbound calls, text messages, emails, and web enquiries from customers
Quote customers based on internal pricing tools and guidelines
Organise pickup jobs by liaising with internal dispatch systems or team
Handle follow-ups, confirmations, and post-job communication
Build rapport and close deals confidently — we don’t chase, we lead
Respond to objections and queries with tact and a “no-funny-business” tone
Record and manage leads and sales activities via CRM (if required)
Work closely with the Australian team and adapt to the tone and branding of A1 Express Car Removal or CarDeath
A BIT ABOUT YOU
Excellent spoken and written English — must sound confident, clear, and natural
Previous experience in sales or customer service (phone/email/text)
Strong quoting and negotiation skills — you know how to close without pushiness
Attention to detail — every quote and job must be 100% accurate
High emotional intelligence — can read a situation and adjust tone/style accordingly
Confident, macho-style communication personality (think sales with flair)
Proficient with web-based tools like CRMs, JustCall, Podium, etc.
Availability to work Australian business hours (AEST/AEDT)
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
· Curious and Clever: Smart questions spark smart solutions.
· Entrepreneurial Energy: Think like an owner. Solve like a founder.
· Fast with Intent: We move fast and deliver real results.
· Laugh and Learn: We don’t take ourselves too seriously, just our results.
Join the A-Team and experience the A-Life!