Sales Operations Specialist

What You Can Expect

Fuel Our Growth: Sales Operations Specialist (100% Remote in the US)

Paragon 28 (Zimmer Biomet) | Work from Anywhere (US)

Paragon 28 is a hyper-innovative leader in foot and ankle orthopedics, and we are looking for a remote Sales Operations Specialist to be the engine behind our commercial success. You will play a critical role in keeping our sales machinery running flawlessly from your home office.If you are a detail-oriented problem solver who loves optimization, managing inventory velocity, and ensuring seamless revenue recognition, this is your next career move.

Your Impact

• Drive Revenue Velocity: Mastermind the timely processing of all sales order activity to keep our financial wheels turning.
• Optimize Inventory: Strategically transfer and allocate inventory to fuel daily billing and keep products moving.
• Solve Problems Fast: Pivot quickly to handle internal and external sales order adjustments, keeping customers and agents happy.
• Connect the Dots: Act as the vital remote bridge between sales agents, end customers, and internal finance teams to ensure flawless accounting.

Why You’ll Thrive

• You love a fast-paced environment where your precision directly protects the bottom line.
• You are a strong communicator who can easily collaborate with both field reps and corporate leadership asynchronously.
• You have a passion for logistics, accurate data, and seamless commercial execution.

How You'll Create Impact

• Responsible for sales order lifecycle management for all orders activity (US/OUS and Core/PSI). 
• Conducts daily review of order-to-cash pipeline to ensure that kit-level inventory is properly transacted, and all salable component-level inventory is allocated prior to purchase order application. 
• Resolves all billing and delivery block issues related to pricing and batch discrepancies. 
• Continuous reconciliation of surgical case to case billing activity. 
• Processes all sales order adjustments resulting from internal and external sales order/invoice disputes. 
• Provides periodic reporting of area activity to ensure adequate visibility. 
• Supports critical period-end sales and field inventory activities. 
• Provides guidance to internal teams on resolving inventory variances. 
• Participates in User Acceptance Testing for system enhancements, as requested. 
• Performs other duties as assigned. 

Your Background

• High school diploma or equivalent (Bachelor's Degree preferred). 
• Minimum of 3 years of relevant professional experience (Business, Operations, Supply Chain, Customer Service and/or Hospital)
• Ability to approach end customer and sales agent requests in a proactive and consultative manner. 
• Self-motivated; can work with minimal supervision remotely traveling to key customers. 
• Experience with ERP systems, SAP preferred 
• High aptitude for problem solving and troubleshooting 
• Exhibits professionalism, particularly when working cross-functionally 
• Excellent communication and interpersonal skills 
• Proficient with Microsoft systems (Excel and PowerPoint specifically)