Sales Operations Manager

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking a Sales Operations Manager to join our Operations Team! This role will build the best customer and partner experience by delivering technology toolset packages and data to analyze through the entire sales process.

Please note: This role is able to be performed remotely however travel is required.

Responsibilities

• Drive forecasting, pipeline visibility, and planning to inform sales decision‑making
• Establish and enforce standards, policies, and procedures to ensure consistency and scalability
• Design and optimize scalable sales processes to improve performance and efficiency
• Define and align sales operations strategy with enterprise priorities and field execution
• Ensure data accuracy and consistency across CRM and sales systems
• Deliver analytical reporting across sales operations to drive business visibility
• Translate data into actionable insights that drive performance and accountability
• Lead sales reporting and analytics to support operational and strategic decisions
• Lead implementation and optimization of sales technologies
• Drive adoption and sustained usage of sales technologies through training and change management
• Standardize effective technology usage across all divisions
• Execute enterprise strategy in partnership with field leadership
• Partner with Regional, District, and National Sales Operations teams to improve processes, systems, and performance
• Enable sales teams through training, tools, and best practice guidance
• Support a consistent and effective customer experience through optimized processes and tools
• Build strong relationships with field teams to align priorities and execution
• Lead communication with senior leadership, delivering insights and recommendations
• Represent sales operations in leadership forums to drive operational efficiency
• Collaborate with business leadership to leverage data in driving business decisions

Qualifications

• 5+ years of Ferguson experience. Understanding of basic current technology within the sales environment.
• Product and systems knowledge and expertise required.
• Trilogie experience preferred.
• Ability to prioritize workload appropriately in order to balance multiple demands and meet timelines as the need arises
• Ability to develop and deliver effective presentations to groups.
• Successful demonstration throughout career of technical and analytical abilities

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information