Sales Development Representative (Inbound)

ABOUT RETELL AI

Retell AI is using first principles to reimagine the call center with cutting-edge voice AI.

Since launching 18 months ago, thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we have scaled to $36M ARR with a team of 20 people, up from $5M at the start of 2025.

Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we’re creating intelligent AI “workers” that can act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving customer interactions.

We’re growing quickly and looking for ambitious builders who want to tackle hard technical problems, move fast, and have real impact at one of the fastest-growing voice AI startups.

Let’s build the future together.

• We’re a top 50 AI app in a16z list: a16z Top AI Apps

• #4 on Brex's Fast-Growing Software Vendors of 2025: Brex Benchmark 2025

• We're also one of the top ranking startups on: Lean AI Leaderboard

• Enterprise Tech 30: Wing Venture Capital ET30

ABOUT THE ROLE

We’re looking for an Inbound Sales Development Representative to help scale and optimize Retell AI’s inbound pipeline engine.

You’ll be one of the first touchpoints for companies evaluating Retell and play a critical role in how inbound demand gets qualified, routed, and converted into pipeline. You’ll work closely with the VP of Revenue and account executives to ensure high-quality customer experiences across every inbound interaction.

This role is ideal for someone who thrives in fast-moving environments, communicates exceptionally well, and wants exposure to one of the fastest-growing AI companies in the market.

KEY RESPONSIBILITIES

• Own timely responses across inbound channels including website forms, email, live chat, and LinkedIn

• Qualify inbound leads and route opportunities appropriately across enterprise and SMB/mid-market segments

• Schedule discovery and demo calls for account executives

• Maintain clean, accurate CRM hygiene across all prospect interactions and stages

• Develop strong product knowledge and confidently communicate Retell’s value proposition

• Partner with revenue leadership to improve inbound qualification processes, messaging, and workflows

• Track performance against qualified meetings, opportunities created, and pipeline contribution

YOU MIGHT THRIVE IF

• You’re naturally high-energy and enjoy interacting with people throughout the day

• You have prior customer-facing experience in hospitality, retail, service, support, or sales environments

• You communicate clearly, ask thoughtful questions, and actively listen

• You stay organized under volume and consistently follow through on details

• You’re comfortable operating in fast-paced environments with evolving processes

• You learn quickly and are excited to understand technical products deeply

• You want to grow rapidly in a high-performance startup environment with meaningful ownership

JOB DETAILS

• Cash Compensation: $6,000 – $8,000/month base (1099)

  • Variable Compensation: Performance-based bonus tied to qualified meetings and opportunities created

• Location: Fully Remote (US or Canada)

• Reporting Structure: Directly reports to the VP of Revenue