Sales Development Representative- EMEA

• Respond rapidly to inbound leads via phone, email, and chat within established SLA timeframes

• Execute high-volume outbound prospecting campaigns including minimum number of calls/emails/In-Mails to identify and engage new prospects

• Conduct thorough lead qualification using sales methodology - assessing fit, intent, timeline, budget, and key pain points

• Perform micro-discovery calls to understand prospect challenges and tailor value propositions accordingly

• Schedule and confirm qualified meetings for Sales Executives/Managers/Directors while maintaining low no-show rates

• Maintain detailed activity records in the CRM and provide real-time market intelligence to Marketing

• Support event-driven lead generation through webinar registrations, trade show follow-up, and on-site activations

• Research prospect organizations and key decision-makers before outreach to ensure relevant, personalized communication

• Handle objections professionally and advance conversations toward next steps

• Meet or exceed weekly KPIs including speed-to-lead response, meetings booked, and conversion-to-SQL rates

• Stay current on RMS product updates, hospitality technology trends, and competitive landscape

• Collaborate with Marketing on campaign optimization and lead quality feedback

• Minimum 1 year experience in a similar role.

• Proven track record of meeting targets and metrics in a fast-paced environment

• Excellent verbal and written communication skills

• Strong research and organizational abilities

• Proficiency with CRM systems and sales tools

• Comfort with high-volume calling and rejection resilience

• Clear career ambition in SaaS sales with understanding that SDR is a development role

• Experience with using CRM systems, call logging tools and usage of sales enablement systems e.g. Seismic preferred

• Fluent English speaking

• Achieve monthly/quarterly targets for meetings booked and pipeline generated

• Maintain response time SLA compliance (within 2 business hours for inbound leads)

• Demonstrate consistent improvement in call-to-meeting conversion rates

• Achieve minimum 10% meeting booking rate

• Maintain the highest HubSpot data accuracy and activity logging compliance