Sales Development Representative

Job Description: 

EZFacility

Since 2003, EZFacility, a division of Jonas Software, has been a leader in scheduling, management and membership solutions for sports, health and fitness facilities around the world. Our software-as-a-service (SaaS) offerings enable companies to simplify and streamline their operations, improve the efficiency of their staff, and increase their bottom-line.

EZFacility is headquartered on Froehlich Farm Blvd. in Woodbury, New York, and we have sales and support offices in Canada & England. EZFacility’s vision is to be the branded global leader in Scheduling, Management and Membership SaaS solutions. Our goal is to be recognized by customers and respective industry stakeholders as a trusted provider of "Software for Life" in the areas of technology, product innovation

JOB RESPONSIBILITIES

The Sales Development Representative (SDR) is a pivotal member of the EZFacility sales department. This individual owns the process of nurturing our marketing leads into sales-ready opportunities and booking demonstrations with our sales team. Primary responsibilities include communicating with prospects via phone and email, initiating a discovery on call to lock down their needs and guide them into a broader demo, ideating and executing marketing campaigns to engage unresponsive leads, and prospecting for new clients. The ideal SDR will have a passion and a strong understanding of the sales. If you are a people-focused, initiative-taker who likes being busy, thrives on process, and is organized to a fault, this is the role for you.

• Make contact with at least 80% of our inbound leads via phone or email—immediate, proactive outreach is the key to your success!
• Be the first line of communication for our prospects, answering sales phone calls, emails, and online chat messages
• Initiate discovery with leads, understand their needs, tie it to how EZFacility solves their problem and book them in for a demonstration.
• Demonstrate exemplary customer service by being an excellent listener who provides helpful solutions in all situations
• Work with marketing to Implement creative marketing ideas and make outreach more effective, increase bookings to set our sales team up for success
• Effectively manage your own time and prioritize tasks to make sure all of our leads get personalized attention from the moment they interact with us 
• Be relentlessly persistent in your follow-up attempts while maintaining a positive attitude
• Manage sales team schedules and equally distribute leads  
• Be an active participant in marketing and sales team meetings

JOB QUALIFICATIONS

Successful SDRs must be able to work under pressure in a busy environment. You should be a quick learner with strong communication skills and a knack for creative problem-solving.

• Ability to prioritize and multitask effectively in a rapid-paced environment
• Strong verbal and written communication skills
• Excellent organizational and time management skills
• Dependable, proactive and able to maintain a positive, team-oriented attitude
• Previous work experience of being in an SDR role preferred, but not required
• Experience in MS Office (Word, Excel, Outlook), AI systems (Claude, Gemini, GPT), Prompting.
• Salesforce proficiency preferred, but not required

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More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.