Sales- Call Center Scheduling (Remote)

About the Role 

Our call center is the engine that drives our success. As a fast-growing, results-driven team, we leverage state-of-the-art technology in a modern, centralized office to connect with homeowners interested in home remodeling projects. 

As a Scheduling Specialist, you will be one of the first voices customers hear when interacting with Express Flooring. You’ll speak with inbound and outbound leads—no cold calling—and schedule qualified in-home appointments for our Design Consultants. Bring a confident, persuasive sales voice that leans on active listening and insightful questions to connect with customers and lead them forward in the process.

Job Type: Full-Time - Remote; however, applicants must currently reside and work in the state of Texas.
Compensation: $20/hr base + commission (average earning potential $60,000+ per year) 
Schedule: Must be available to work shifts within office hours, including one weekend shift: 

• Monday - Thursday: 6:00 am – 9:00 pm 
• Friday: 6:00 am – 8:00 pm 
• Saturday - Sunday: 6:00 am – 6:00 pm

What You’ll Do  

• Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments. 
• Engage with homeowners who request information on our products and services; create urgency and guide them to the next step. 
• Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits. 
• Use our CRM to record interactions, update customer details, and manage call dispositions.
• Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions.
• Deliver an exceptional first impression and uphold the Express Flooring customer experience. 

What You’ll Bring 

• 1–2 years of sales or call center experience with proven track record of meeting goals. 
• High-energy, outgoing, and ambitious personality. 
• Passion for exceeding expectations and delivering great service. 
• Experience handling objections with confidence. 
• Eagerness to learn with solid computer skills and openness to coaching. 
• Reliability, professionalism, and the ability to thrive in a fast-paced environment. 
• Strong listening skills, attention to detail, and a patient, service-oriented mindset. 
• Adaptability and positivity when things get busy. 

Why People Love Working Here  

• Supportive training and ongoing coaching to help you succeed. 
• Access to advanced training platforms that support your performance. 
• Lucrative earnings with competitive commission and industry-leading potential. 
• Fun, energetic team environment with room for growth.

Benefits & Perks 

• Comprehensive medical, dental, and vision plan options 
• Health Savings Account (with HDHP enrollment) 
• Health & dependent care flexible spending accounts 
• Company-paid basic life insurance 
• Voluntary supplemental life insurance 
• Company-paid short-term disability insurance 
• Voluntary long-term disability 
• Company-paid Accident and Hospital Indemnity 
• 401(k) with company match (Pre-tax & Roth options) 
• Paid PTO, bereavement leave, and maternity leave 
• 7 company-paid holidays 
• Employee Assistance Program (EAP) 

Ready to Apply? 
If you’re excited to help homeowners take the first step in transforming their homes and want to grow within a high-performing call center team, we’d love to hear from you.