Sales and Customer Support Manager (US Timezone)

Company Description

America & Beyond is a boho luxe fashion label that offers handcrafted bohemian fashion made for the creative, free-spirited individual. With an inspired blend of contemporary western silhouettes and artisanal craftsmanship, our vibrant clothing and handbags are exceptional. Each offering has a uniquely global appeal with local, handmade charm.

Role Description

This is a full-time remote role. As a Sales and Customer Support Manager at America & Beyond, you will be responsible for enhancing our sales and customer support operations.

This role requires working in US time zones (5:30pm IST - 2:30 am IST) Monday to Saturday

Key Responsibilities:

• Make calls to potential customers and convert them to customers.
• Upsell and Cross sell product catalogs to wholesale buyers. Completing orders, and answering questions around products.
• Manage customer support emails from support email id 
• Assisting sales team for support
• Manage existing customers from wholesale accounts of America and Beyond
• Handle and resolve customer inquiries and complaints efficiently via email, phone, and social media, with a focus on Shopify-related issues.
• Coordinating product linesheets, presentations and product catalogs
• Monitor and analyze customer feedback and support metrics to identify areas for improvement
• Collaborate with other departments like production and shipping to address customer concerns and improve overall customer satisfaction
• Maintain a thorough understanding of our products and services to provide accurate and helpful information to customers.
• Helping customers with wholesale signups and ensuring timely follow ups

Qualifications:

• Willingness to work in US time zones (5:30pm IST - 2:30 am IST)
• Has experience with pitching US clients and familiarity with its support and administrative functions.
• Attend weekly meetings with higher management (2-3 weekly meetings)
• Fluent English is mandatory.
• Excellent communication and interpersonal skills.
• Ability to create reports regarding sales and customer support data. 
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently in a remote environment and manage a distributed team.