Sales Administrator | Astrak

We have an exciting night shift opportunity available for Sales Administrator. Work from home or the office – you choose! 

When you join Yempo, you’ll receive the following fantastic benefits:
 

• Highly competitive salary – paid weekly!
   

• HMO enrollment on commencement
   

• Additional HMO dependents added each year of service
   

• 20 vacation days per year; 7 sick days
   

• Annual performance bonuses and incentives
   

• Annual salary reviews and increases
   

• Free cooked rice, snacks and hot drinks
   

• Company polo shirts provided
   

• Fantastic, bright and cheerful open-plan work environment 
   

• Prestigious clients and highly professional and friendly co-workers
   

Your Responsibilities and Background
 
 

• Being responsible for handling incoming sales enquiries from other team members. Processing to a high level of accuracy. 

• Submitting warranty requests
  

• Being accountable for sales activity and able to switch between client and EPD roles while maintaining a high standard of customer service. 

• Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM system and available to F2F and internal sales team members. 

• Manage customer account queries 

• Processing sales orders quickly and accurately, working in line with company procedures.
  

• Keeping the data on the CRM accurate, updating the number of machines and customer categories. 

• Assisting both the internal and F2F teams with admin tasks such as updating custom pricing records and processing F2F marketing requests. 

• Being responsible for processing consignment of stock orders and transfer requests.
  

• Managing all sample product requests.
  

• Post daily activity & financial targets into company communication forums. 

• Accurately log cases to record sales order issues. 

• Manage ETA requests from customers with logistics. 

• Request POD’s from logistics and forward to customer.
  

• Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.   
  

Your Qualifications  

• Dynamic, motivated and hungry for sales success 

• With experience in using NetSuite.  

• Proven telephone-based sales experience 

• Track record of over-achieving targets 

• Strong phone selling skills and active listening 

• Ability to upsell and cross sell relevant items to increase margin 

• Familiarity with CRM systems and practices. Experience in Asana is an advantage 

• Building effective working relationships with internal and external customers 

• Excellent communication skills 

• Ability to multi-task, prioritize, and manage time effectively  

• Ability to influence  

• Strong attention to detail  

• Skilled in negotiation  

• Experience of working with technical or complex information 

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.