Sales Account Manager – Promotional Products (Remote)

We are seeking a motivated and customer-focused Inside Sale Representative - promotional products to join their team. This role is responsible for building strong client relationships, managing accounts, and ensuring customer satisfaction while driving sales growth.

Key Responsibilities

• Serve as the primary contact for all matters related to assigned accounts or territories.
• Build and maintain long-term, positive relationships with clients.
• Ensure timely and successful delivery of products and services that align with client needs and company objectives.
• Maintain comprehensive knowledge of accounts and contacts within your territory.
• Update and manage customer data in the CRM system.
• Meet or exceed assigned revenue goals.
• Make a minimum of 30 outbound calls per day to engage with clients and prospects.
• Create and send targeted email campaigns and promotional blasts on a weekly or biweekly basis.
• Respond to all customer emails within one hour or less.
• Handle inbound customer calls and inquiries professionally.
• Become a subject matter expert on the clients products, pricing, and decoration methods.
• Provide proactive and reactive recommendations to customers for products and projects.
• Create and deliver virtual product presentations tailored to client needs.
• Follow up on all leads, opportunities, sample requests, and projects.
• Enter and manage sample requests.
• Resolve customer issues and escalate challenges when necessary.
• Identify opportunities for upselling and cross-selling.
• Provide backup support to fellow team members as needed.

Qualifications

• Minimum 2 years of experience in inside sales or a similar customer-facing role.
• Strong communication and influencing skills, with the ability to engage stakeholders at all levels.
• Proven track record of delivering customer-centric solutions.
• Experience with CRM and ERP systems.
• Excellent organizational skills and attention to detail; able to manage multiple projects simultaneously.
• Strong listening, negotiation, and presentation abilities.
• Effective verbal and written communication skills.
• Minimum of 2 years of completed college coursework; a degree is preferred.
• Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, and Access.
• Ability to compile and interpret sales reports.
• Prior experience in the promotional products industry is required.

Compensation & Benefits

Remote Position
Salary: $1,150 USD Monthly + Uncapped Commission Structure

This position offers a competitive base salary with a highly competitive, uncapped commission structure designed to reward performance and growth. Top performers have the opportunity to earn 2x–3x their base salary, with substantial upside for consistently exceeding sales targets.