Safety & Health Service Specialist

Introduction

Zenith is a team of Workers' Compensation Specialists committed to helping businesses succeed by protecting against the financial and human consequences of workplace injuries, providing for the needs of injured employees and making the workplace safer. To distinguish ourselves as the desired provider of Workers' Compensation Insurance, values such as collaboration, work-life balance, and integrity are placed at the center of all our operations. In addition, Zenith supports career advancement through a dedication to ongoing learning and development. An individual coming to Zenith will not only receive competitive compensation and a comprehensive benefits package, but continuous opportunities to grow as a professional.

Overview

The S&H Service Specialist works under general supervision and guidance within specific limits and authority. The position utilizes specialized knowledge and experience in developing, delivering, and coordinating workers' compensation cost control services for large and multi-location accounts. At least 25% of available work time is devoted to service account coordination. Works with policyholders and internal partners to reduce policyholder loss potential. Supports effective workers' compensation underwriting with timely and accurate policy rating and risk information. All tasks are to be performed with the goal of achieving an underwriting profit and demonstrating Zenith's superior workers' compensation expertise.

Responsibilities

• Conduct assigned underwriting surveys at prospect and policyholder locations to define business operations, key employee injury/illness exposures and controls.
• Identify and evaluate the following workplace safety and health exposures: manual material handling and ergonomics; machinery and equipment; falls; motor vehicles; and occupational disease.
• Evaluate effectiveness of prospect and policyholder safety and health programs.
• Identify complex engineering and/or administrative controls to reduce workers’ compensation loss potential.
• Use evidence-based safety & health service approach to identify key trends and prioritize multi-location policyholder service needs.
• Develop safety and health service plans, perform ongoing consultation, and oversee work of other safety and health staff servicing assigned accounts, making corrections as needed through influence and working within regional protocols.
• Ensure effective and cost-efficient service delivery to coordinated accounts.
• Influence key policyholder decision-makers to implement safety and health recommendations.
• Oversee own and other Safety & Health staff recommendations made to assigned service accounts.
• Prepare effective reports for policyholders and internal partners, including executive summary and year end reports.
• Develop and conduct necessary and effective policyholder training, leading policyholder decision-makers toward organizational change and/or risk improvement.
• Conduct effective investigation of serious workers’ compensation incidents.
• Build and maintain productive policyholder and agency work relationships.
• Effectively market Zenith and the Safety & Health department within cross-functional marketing team.
• Partner with regional and corp. Safety & Health leaders to improve overall service delivery and service account performance.
• Meet department standards for individual work quality, productivity, and time service.
• Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Work productively and harmoniously with others on a consistent basis.
• Respond positively to direction and feedback on performance.
• Consistently maintain professional and appropriate demeanor.
• Participate on projects and perform other duties as assigned.

Education

• Bachelor’s Degree with preferred field of study in occupational safety, industrial hygiene, science, or engineering required.
• Safety or health-related Master’s Degree; or at least one recognized professional designation such as CSP, ARM or CIH required.

Work Experience

• 5+ years safety and health experience; with proven track record of results coordinating service to large and multi-location accounts required.
• Familiarity with P&C insurance agent and broker operations strongly preferred.

Knowledge, Skills, and Abilities

• Strong ability to obtain, analyze and report loss data that clearly defines loss problem significance and points toward specific safety and health service focus.
• Knowledge of workers’ compensation insurance; including strong understanding of experience modification, underwriting, loss sensitive plans, and claims practices.
• Working knowledge of return to work program features and benefits.
• Strong understanding of key performance measures for workers’ compensation insurance carrier and how safety & health dept. impacts financial performance.
• Basic understanding of occupational medicine provider network features and benefits.
• Effective communication, sales, and presentation skills.
• Knowledge of Microsoft Office Suite and other common business software.
• Ability to learn and use proprietary Zenith systems.
• Driver License in good standing.

Pay, Benefits, and Other Information

The expected salary range for this position is $120,700.92 - $150,876.16. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level.Benefits

• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• Paid Parental Leave
• Life, AD&D and Disability Insurance
• 401(k), Employee Share Purchase Plan (ESPP)
• Education and Training Reimbursement
• Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
• 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
• Employee Assistance Program (EAP)
• For more information, review details on the Benefits page of our Career Site: https://www.thezenith.com/careers/benefits/
• Company Car

Zenith typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions, we encourage you to submit your application promptly.Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. In compliance with California law, we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008), we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will not inquire about an applicant’s criminal history until after a conditional offer of employment has been made.If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability, you are entitled to request an accommodation. To make a request, please contact a Human resources representative at Zenith Insurance Company.#LI-EF1#LI-Remote