SA39P3 Sales Tech Product Consultant

• Providing technical product demonstrations and training for customers and internal staff
• Development and design of customized training materials to meet customer needs and highlight product features by explaining and demonstrating search techniques using tailored examples.
• Creation and delivery of technical instructions and demonstrations for pre-and post-sale support, workshops, user meetings, technical conferences, and remote or in-person customer meetings
• Evaluation of customer information needs and matching them to appropriate products and services in close collaboration with sales.
• Gathering customer feedback on products, services, or policies and communicating this information to internal partners such as product development and sales

Qualifications:

• A foundational understanding of chemistry with a bachelor’s degree in natural science, advanced degree preferred

• Experience supporting science-related solutions with a strong capacity to articulate application-specific value propositions to address user pain points.

• Preferred: experience with scientific information solutions such as SciFinder and STN; experience in working with patent information; experience with the drug discovery process

• Full fluency in English and in the language of your supporting customers  

• Strong presentation skills and ability to communicate and answer questions about product content and relevant scientific information.

• Ability to quickly understand a subject area outside of our comfort zone, Analytical Methods and formulas are products where we have to quickly get an understanding of the science and indexing practices and then develop a search strategy that is relevant for a customer training or prospect demonstration.

• A Fast Learner

• Willingness to travel