Revenue Cycle Strategy Manager

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

The Patient Access Revenue Cycle Strategy Manager is responsible for developing, executing and ensuring the long-term success of revenue cycle initiatives related to patient registration, admitting, and financial clearance. The strategy manager collaborates with key stakeholders throughout Lurie Children’s to drive operational and strategic change and is accountable for leading a portfolio of projects designed to optimize the financial health of the revenue cycle. The strategy manager has broad knowledge of revenue cycle functions and industry best practices. They have an insatiable desire for improvement and perform executive level financial and operational analyses to prioritize and drive improvement initiatives. The strategy manager oversees the entire project life cycle and ensures stakeholders remain committed, benefits are realized, and processes are maintained after implementation.

*This position can be Hybrid or Remote*

Essential Job Functions:

• Ensures strategic direction of revenue cycle initiatives that are aligned with goals and plans deployment of solutions in a way that benefits the organization. 
• Implements a portfolio of data-driven, complex revenue cycle initiatives.
•  Identifies and recommends opportunities for significant revenue and/or process improvement to revenue cycle and departmental leadership.
• Develops strong relationships throughout the organization to understand needs, maximize satisfaction and identify opportunities for continual improvement.
• Develops and delivers presentations on revenue cycle initiatives to stakeholders throughout the organization from executive leadership to front-line staff.
• Performs financial and operational data analysis in support of revenue cycle objectives.
• Serves as a revenue cycle methodology expert, researching trends, recommending best practices and optimizing workflows.
• Actively participates in revenue cycle strategic planning as directed by the Director, Revenue Cycle Innovation.
• •    Ensures sustained outcomes by analyzing initiatives at regular intervals to confirm alignment with defined benefits.
• Works effectively with all staff, including providers, senior executives, operational leadership and front-line staff.
• Collaborates closely with information management and operational process owners to develop and refine project plans to effectively achieve the desired outcomes including budgetary needs.
• Maintains accurate project plans to ensure timely completion of hospital billing initiatives.
• Demonstrates superior conflict management skills reinforcing a team-focused culture and ensuring barriers are identified and resolved before they impact strategic objectives.
• Follows established revenue cycle processes and protocols for effective program oversight.
• Fosters teamwork and camaraderie within revenue cycle and with departments across the organization.
• Other job functions as assigned.

Knowledge, Skills, and Abilities:

• Bachelor’s degree required, master’s degree in a business or finance related field preferred.
• Five+ years operations experience in an Epic revenue cycle environment; certification in Epic Prelude, Cadence, and Referrals & Authorizations or experience as an Epic revenue cycle builder preferred.
• Experience in project management and system implementation; managing healthcare IT projects preferred.  
• Excellent verbal and written communication, conflict and problem resolution skills.
• Excellent strategic, analytical and process/systems thinking skills.  
• Demonstrated expertise with Teams, Excel, Visio, PowerPoint, Project and other Microsoft Office products.  
• Excellent interpersonal skills, including ability to understand and articulate the needs of stakeholders and assist them in making the decisions necessary to accomplish their objectives.
• Demonstrated ability in earning and maintaining creditability with leaders across the organization.
• Ability to respectfully and collaboratively challenge team members to perform within designated timelines.
   

Education

Pay Range

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. 

For questions about how to request an accommodation please contact: employeehealth@luriechildrens.org

AI Notice 

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.

It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.

For questions about the use of artificial intelligence in this process or any additional support, please contact: peoplequestions@luriechildrens.org