Retail Account Specialist (Remote)

PRIMARY FUNCTION:

*Remote role, position must reside in proximity to Westchester County, NY*

Do you love new products, and have strong presentation skills and a desire to build relationships? Flexsteel Industries is seeking a qualified candidate for the role of Retail Account Specialist.

As the Retail Account Specialist, you will plan, develop, and implement sales training activities for retail sales associates (RSA) for one of our largest customers. In this role you will create dynamic and innovative training to support our retail customer by focusing on activities that support business strategy and growth. This role will be responsive to customer requirements while balancing the needs of the organization and its individual sales channels/markets. This individual will provide analytics and updates to sales management and executive teams with progress reports on key performance indicators (KPI). This is a remote opportunity, and qualified applicants will live in the Northeastern portion of the US.

Dedicated Retail Trainer

• Designing and executing orientation programs for the retail sales team.
• Conduct onboarding training sessions for new hires at the regional training sessions.
• Acting as a consultant to salespeople for challenges/questions they encounter with customers.
• Determine training needs for both individuals and teams.
• Advise salespeople on how to sell products and services.
• Maintain records of training curriculum and materials.

Requirements and skills

• Work experience as a retail trainer, sales trainer, or similar role.
• An understanding of the role merchandising plays in the retail setting.
• Experience in retail industry.
• Availability to travel and visit their retail stores throughout the Northeast on a regular basis.
• Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms.
• Excellent presentation skills.
• BS/BA degree.
• Additional certification in training is a plus.

• Lead training events to ensure product knowledge.
• Strong focus on creating brand awareness.
• Build long-term, trusting relationships with sales associates and store/regional management.
• Engage and excite retail associates as a product expert. Make Flexsteel products stand out by maintaining displays, fabrics, and product appearance.
• Engage retail associates with passion and enthusiasm. Focusing on delivering results.
• Exhibits ability to understand and evangelize innovative technology to support products. Going beyond what is expected to deliver results for Flexsteel.
• Utilize stellar communication skills to identify areas of opportunity for Flexsteel.

• Self-motivated individual who can manage their schedule to support approximately 110 stores in the most efficient/productive manner.

DUTIES AND RESPONSIBILITIES:

• Work with sales leadership to implement training programs and initiatives.
• This includes the identification and prioritization of training needs through collaboration with sales and marketing leadership, with consideration to account goals.
• Stay current on industry and market trends, assessing the potential impact on the retailer and designing the training curriculum appropriately.
• Manage an ongoing calendar of training engagements with a focus on KPI’s and responsiveness.
• Contribute and manage content in the sales learning management system specific to this retailer.
• Through regular meetings with Sales and Marketing, develop training centered on the launch of new products/programs and new sales aids.
• Responsible for submitting material through the sales and customer experience approval process.
• Responsible for implementing and adhering to the Code of Business Conduct.
• Salesforce experience preferred.
• Travel 75% (within Northeast Region)

Required

• Bachelor’s degree
• Exceptional customer focus
• 1-2 years training experience
• Qualified candidates must live in the northeast region.

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