Resource manager

Resource & Workforce Management

• Own end-to-end resource planning and deployment of associates on the account.

• Track utilization, bench, and attrition on an ongoing basis, driving timely backfills to meet client SLA commitments.

• Maintain a real-time resource map across all projects within the engagement.

• Forecast demand-supply gaps and partner with talent acquisition and delivery leadership on proactive hiring or redeployment.

 

Responsibilities

Transition & Onboarding

• Support the seamless transition of associates from the incumbent vendor to Zensar, ensuring accuracy of resource data in HR and resourcing systems.

• Coordinate onboarding logistics for a fully remote workforce, including system access, tooling, and compliance sign-offs.

Compliance & Commercial Governance

• Maintain accurate resource cost and billing data to support the engagement's cost-plus commercial model.

• Maintain resource records for on-boarding and exits

   

Stakeholder Management & Reporting

• Act as the primary point of contact for resourcing and vendor management stakeholders on workforce matters.

• Publish periodic dashboards and MIS on headcount, utilization, attrition, and bench for internal and client leadership.

• Proactively escalate risks related to resourcing gaps, attrition spikes, or access/compliance issues.

Qualifications

• Strong stakeholder management and communication skills, with experience engaging enterprise clients directly.

• Proficiency in resource/workforce management tools (VMS, HRMS) and advanced MS Excel / Power BI for MIS and dashboarding.

• Proven experience managing large, remote, and distributed teams.

• Strong understanding of IT services commercial models (cost-plus, T&M, fixed price).

• Detail-oriented, with strong analytical and problem-solving skills.

• Bachelor's degree in Business Administration, Human Resources, or a related field; MBA preferred.

• 8–12 years of experience in resource management, workforce planning, or delivery operations within the IT/ITES industry.

   

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.