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So, what’s the role all about?


The Resource Manager Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
RM will be the go-to person for all resource requirements under the CXone professional services (PS) team. This will involve close liaison with PS Directors (Dir.), Client Services Managers (CSM), Project Managers (PM), professional services engineers (PSE), Project leads and daily involvement in the scheduling and assignment of resources to bid efforts.

How will you make an impact?

The Resource Manager performs a wide range of duties including some or all of the following:

  • Completes resource operational requirements by scheduling and assigning employees; following up on work results.
  • Maintain and keep the database updated with qualification, skillsets, and experience of each and every resource in the team.
  • Provide up-to-date information on all resources, particularly availability.

  • Ability to forecast the workload and take pro-active steps.
    Where immediate deployment is required, ensure that any risk is mitigated.

  • Understand and resolve the resource requirement.

  • Schedule periodic meeting with project managers to discuss future opportunities.

  • Handle and resolve the schedule clashes and conflicts.

  • Maintains resource staff job results by counseling and disciplining employees; planning, monitoring

  • Align resources based on skill set, market and products, country, region, customer and recommend areas of development for the team

  • Provide regular and ad hoc management information and reports as required and availability.

  • Should be flexible to work in America’s 5:30 PM to 2:30 AM IST shift.

  • Maintains professional knowledge by attending educational workshops.

  • Recommend to management the educational programs beneficial for resource skill development by studying and assessing benefit needs and trends to cultivate the team for their career progression.

  • Recommend process improvements for Resource Management

  • Work closely with project managers and lead engineers to help remove roadblocks and bottlenecks.

Have you got what it takes?


  • 5+ years of IT resource/project management experience within a software development environment.
  • Expert knowledge of MS Project, with particular emphasis on resource planning/tracking
    Good Command of Excel, PowerPoint, Visio.
  • Experience working in multi-cultural environments and multi-national organizations
  • Understanding of an internal scheduling function is an advantage
  • Good commercial sense and an understanding of the basic dynamics of sales, revenue, margins, costing.
  • Self-starter, able to manage a changing workload
  • Ability to work under pressure and able to calmly priorities conflicting demands
  • Professional and able to handle discussions with senior, experienced professionals
  • Good communication skills, aware of the importance of updating interested parties efficiently and effectively
  • Attention to details and able to manage data accurately
  • Working knowledge of basic software development methodologies such as Waterfall and Agile/Scrum is Plus
  • Good working knowledge of SDLC, AGILE or other software project management methodologies.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!


At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 4088
Reporting into:
Tech Manager, Professional Services
Role Type: Individual Contributor


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