Resource Management Coordinator

General Description

The Resource Management Coordinator is the operational heartbeat of our Professional Services delivery organization. You'll orchestrate the complex dance of matching the right consultants with the right engagements. Reporting to the Manager of the Corporate PMO, you'll ensure our consultants are efficiently deployed, projects are properly staffed, and our delivery teams have what they need to succeed.

This role sits at the critical intersection of sales pipeline, resource capacity, and delivery excellence. If you thrive on optimization, love solving the puzzle of resource allocation, and want to directly enable the success of high-stakes security engagements, this is your opportunity.

What Makes You Successful in This Role:

You're a natural optimizer who sees resource allocation as a strategic puzzle to solve, not just a scheduling exercise. You balance data-driven decision making with human factors by understanding that behind every utilization percentage is a person with career goals and work-life balance needs. You're comfortable saying "no" when necessary and can clearly explain trade-offs to stakeholders. You don't wait for perfect information; you make smart decisions with the data available and adjust as circumstances evolve. Most importantly, you understand that your success is measured by enabling consultants to do their best work on engagements where they'll make the biggest impact.

Roles and Responsibilities:  

Resource Planning & Allocation

• Manage resource assignments across complex, multi-month engagements including IAM implementations, GRC programs, and Cloud security projects
• Analyze consultant skillsets, availability, and utilization to optimize project staffing decisions
• Maintain accurate resource calendars and booking systems in PSA platforms
• Proactively identify resource constraints and conflicts before they impact delivery
• Balance utilization targets with employee well-being and professional development goals

Forecasting & Capacity Management

• Generate and analyze scheduling, utilization, and forecasting reports to inform staffing decisions
• Partner with Practice Leaders to understand upcoming pipeline and capacity requirements
• Identify gaps in resource capabilities and communicate hiring needs to leadership
• Support strategic planning for resource pool expansion and skill development
• Track and report on key metrics including utilization rates, bench time, and forecast accuracy

Project Lifecycle Support

• Coordinate seamless sales-to-delivery handoffs for new engagements
• Collaborate with Project Managers to develop realistic project timelines and resource plans
• Support revenue recognition and customer invoicing processes
• Manage project data integrity within PSA and related systems
• Ensure projects meet scope and budget expectations through effective resource management

Stakeholder Communication & Collaboration

• Serve as primary point of contact for resource availability and allocation questions
• Maintain strong relationships with consultants, Project Managers, Practice Leaders, and sales teams
• Communicate resource decisions clearly with rationale and alternatives when needed
• Facilitate resolution of scheduling conflicts and competing resource demands
• Provide regular updates to leadership on resource health and utilization trends

Required Experience and Education: 

• Resource Management Experience: 1+ years in resource management, project coordination, or professional services operations
• Consulting Environment: 2+ years working in or supporting consulting services, IT projects, or professional services delivery
• Scheduling & Planning: Demonstrated experience managing complex schedules across multiple projects and team members
• Systems Proficiency: Comfortable learning and mastering PSA platforms, CRM tools, and reporting systems
• Analytical Mindset: Ability to interpret utilization data and make sound staffing recommendations
• Communication Skills: Strong written and verbal communication with all organizational levels
• Multi-Tasking: Proven ability to manage competing priorities in fast-paced environments
• Proactive Problem-Solving: Anticipates issues and proposes solutions before problems escalate
• Demonstrated willingness to learn and use AI-enabled tools

Preferred Experience and Education

• Experience with PSA/ERP platforms
• Familiarity with cybersecurity services delivery environments
• Exposure to IAM, GRC, or Cloud project lifecycles and terminology
• Understanding of information security roles, certifications, and skill requirements
• Project management experience or formal PM training
• Background in workforce planning or capacity management

Travel Requirements:

• Up to 10% travel

Physical Requirements:

• Sedentary work
• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day