Renewals Consultant

Own renewal outcomes

• Manage a territory of US Promo Intel accounts and deliver against renewal targets by maximizing retention, reducing churn, and identifying account growth opportunities.
• Build and execute an individual renewal strategy for each account, with clear actions to support growth, strong commercial terms, and an on-time close.
• Own the renewal process, creating urgency and coordinating the work required to complete each transaction accurately and on schedule.
• Identify renewal risk early and develop plans to address potential churn well before the renewal date.

Manage customer relationships

• Build strong customer relationships and stay current on account needs, business priorities, product usage, health, and satisfaction.
• Partner with Sales Directors on supported accounts as the renewal and Promotions expert, contributing to the strategy and driving its execution.
• Lead the renewal and ongoing customer engagement for accounts without dedicated Sales Director support, including regular touchpoints outside the renewal cycle.
• Escalate customer issues to Customer Success or Sales and coordinate follow-through to support resolution and customer satisfaction.

Execute commercial renewals

• Work with Sales Operations to prepare accurate quotes and commercial contracts, and maintain complete, reliable client data.
• Negotiate complex commercial terms to support customer value and Numerator’s financial outcomes.
• Identify and drive upsell opportunities connected to an active renewal, including additional Promo Intel products and solutions; involve Sales Directors where appropriate.

Improve the renewal business

• Work with Product, Operations, and Finance to simplify and strengthen the renewal process and strategy.
• Analyze retention trends, commercial terms, and client feedback by product, industry, and team. Share insights that help the business address common risks and improve renewal performance.