Remote ServiceNow Agile Project Manager (VA ESOM)

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for a Remote ServiceNow Agile Project Manager to support the VA ESOM contract. 

Location: Remote - This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The pay range for this position is $155-$175K annually. Kentro determines compensation by evaluating current government contracting and commercial market conditions, as well as the role’s specific requirements. Final salary placement within this range will be based on the candidate’s relevant skills, experience, education, certifications, location, and security clearance level, where applicable.

This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability. 

Project Management

• Own the schedule, staffing plan, and deliverable tracking for an assigned platform health team, including CDRL/task order milestone reporting where applicable.
• Provide status reporting to program leadership and client stakeholders, including risk and issue management.
• Coordinate cross-team dependencies and staffing needs when work spans multiple sprints or workstreams.
• Manage vendor and subcontractor coordination for deliverables tied to the team's workstream.

Agile / Scrum Facilitation

• Facilitate all Scrum ceremonies (daily standups, sprint planning, sprint reviews, retrospectives, and backlog refinement) for the assigned platform health team.
• Partner with Product Owners and the Technical Program Manager to prioritize and groom the team backlog.
• Track sprint velocity, burndown, and team health metrics; surface trends and risks to program leadership.
• Identify and remove impediments; escalate cross-team dependencies and blockers as needed.
• Coordinate with peer Project Managers/Scrum Masters across the Red, Blue, and Green teams to align cadence and manage shared dependencies.
• Coach team members on Agile principles, Scrum practices, and continuous improvement.
• Support change management and release coordination for sprint deliverables in a 24x7 operations environment.
• Liaise with distributed contractor teams to align intake, dependencies, and code review handoffs.
• Follow demand through the full lifecycle in ServiceNow SPM, from intake and approval through development, testing, and delivery, ensuring traceability at each stage.
• Maintain Agile artifacts in ServiceNow (Agile Module / SPM) and produce sprint-level and project-level reporting for program leadership.

• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I or higher)
• Bachelor's degree in computer science, information systems, business, or other related discipline (or 8 years of additional relevant experience)
• 7+ years total relevant experience (can be inclusive of below experience requirements)
• 4+ years of experience managing software or platform delivery projects, including schedule, deliverables, and staffing ownership
• 2+ years of experience facilitating Agile/Scrum ceremonies in a distributed/remote environment
• Working knowledge of the ServiceNow platform and the ServiceNow Agile Module (or comparable Agile tooling such as Jira)
• Knowledge and hands-on experience with ServiceNow SPM, including working with Projects, Epics, and Stories
• Strong knowledge of ITIL service management processes

Preferred Qualifications:  

• PMP certification

• Active federal security clearance or public trust

• Experience in a federal IT environment

• ServiceNow Certified System Administrator (CSA)

• SAFe certification (SSM, SA, or higher)

• Advanced facilitation, conflict-resolution, and stakeholder management skills
• Comfort working across multiple vendor teams and competing stakeholder priorities
• Impactful team player who looks to enable the team to the end goal

Clearance Requirement:

• US Citizen or Lawful Permanent Resident (Green Card)
• Willing and able to obtain and maintain Public Trust Clearance 
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email careers@kentro.us and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.  

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