Remote IT Unified Communications Intern - Dallas, Tx

The US Oncology Network is looking for an Remote IT Communications Summer Intern to support our Corporate IT Team. This is a full-time summer internship with a schedule of M - F, 8:00am - 5:00pm.

Our Information Technology team offers a collaborative, family-first culture with strong mentorship, meaningful project exposure, and the opportunity to build practical skills in end-user support, device deployment, and IT operations. This internship is designed to provide valuable real-world experience for students interested in growing a career in information technology.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 300+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. 

The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas.  We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the IT Unified Communications Summer Intern position do?

The Unified Communications Summer Intern assists with day-to-day operations supporting enterprise communication systems, including documentation, process improvement efforts, and coordination across telephony, contact center, and collaboration platforms. This role supports the Unified Communications team by helping document workflows, standardize processes, track system activity, and assist with ongoing technical initiatives.  The intern will gain exposure to enterprise communication platforms, IT service processes, and large-scale implementations, including cutting-edge AI-driven initiative. The intern will also learn company standards and best practices. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

The essential duties and responsibilities (including, but not limited to): 

• Assist with creating, updating, and maintaining documentation for Unified Communications systems, processes, and workflows.
• Support efforts to standardize documentation, templates, and knowledge management practices.
• Document system configurations, operational procedures, and support processes under team guidance.
• Assist in identifying opportunities to improve processes, increase efficiency, and enhance service delivery.
• Support the Unified Communications team with tracking project activities, action items, and key deliverables.
• Contribute to large technical initiatives, including assisting with documentation and coordination for large technology implementations.
• Work with cross-functional teams to gather information and support alignment across IT, contact center operations, and business stakeholders.
• Help maintain records related to system changes, process updates, and operational metrics.
• Participate in team projects and complete other entry-level Unified Communications and IT tasks as assigned.

The ideal candidate will have the following background and experience: 

Qualifications:

• High school graduate or equivalent.   
• Currently pursuing an Associate's or Bachelor's degree in Information Technology, Communications, Business, or a related field preferred.
• Basic understanding of IT systems, communication technologies, or enterprise applications.
• Interest in learning about Unified Communications, contact center technologies, process improvement, and AI-driven solutions.
• Strong organizational skills, attention to detail, and ability to document information clearly and accurately.
• Must have strong communication, collaboration, and teamwork skills.

Preferred Qualifications:

• Experience with Microsoft 365 tools such as Teams, SharePoint, Outlook, or OneDrive.

   

  PHYSICAL DEMANDS :
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Requires vision and hearing corrected to normal range.
  
  WORK ENVIRONMENT :
  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment requiring frequent interaction with practice management and staff.