Remote Customer Service Representative (Email & Chat Support) – 2nd & 3rd Shift

Are you a customer-focused professional who enjoys helping online shoppers and solving problems? We are seeking Remote Customer Service Representatives to support customers through primarily email-based communication (90%) and live chat support (10%). This role supports customers in Canada and is ideal for individuals who are tech-savvy, detail-oriented, and thrive in a fast-paced online environment.

Available Schedules

2nd Shift

• 3:00 PM – 11:30 PM CST
• Schedule: Tuesday-Saturday or Sunday-Thursday
• Must be available to work at least one weekend day each week

3rd Shift

• 9:30 PM – 8:00 AM CST
• Four 10-hour shifts
• Schedule options:
  • Sunday-Wednesday
  • Wednesday-Saturday

Please note: Associates are required to work designated holidays, including Thanksgiving, Black Friday, Christmas Eve, and Christmas.

What You'll Do

• Respond to customer inquiries via email and chat
• Investigate and resolve customer concerns related to online shopping transactions
• Update customer accounts and maintain accurate documentation
• Research issues and determine appropriate resolutions
• Explain solutions clearly and professionally
• Escalate concerns when necessary
• Follow up to ensure customer satisfaction
• Identify trends and recommend process improvements
• Collaborate with internal teams to resolve customer concerns

Required Qualifications

• High School Diploma or GED
• 1-3 years of customer service experience
• Experience handling customer interactions through email and/or chat
• Strong internet navigation skills
• Familiarity with online shopping and internet-based retailers
• Basic keyboard shortcut knowledge (Ctrl+C, Ctrl+V, etc.)
• Minimum typing speed of 50 WPM
• Excellent written communication skills
• Strong attention to detail and documentation accuracy
• Reliable attendance and ability to work independently in a remote environment

Training Information

• Paid training conducted remotely
• Training Schedule: 8:30 AM – 5:00 PM CST
• First two weeks of employment
• Attendance during training is mandatory

Remote Work Requirements

To be considered, candidates must have:

• A dedicated, distraction-free workspace
• Reliable high-speed internet
• Ability to provide a current internet speed test
• Ability to provide a photo of their home workspace during the hiring process

Must live in these approved states:

California

Colorado

Connecticut

District of Columbia

Florida

Illinois

Massachusetts

Michigan

Minnesota

North Carolina

New Hampshire

New Jersey

New York

Oregon

South Dakota

Texas

Utah

Wisconsin

Wyoming

Why Join Us?

• Fully remote opportunity
• Supportive, team-oriented culture
• Work-hard, play-hard environment
• Opportunity for long-term employment based on performance and business needs
• Growing department with advancement potential

If you enjoy helping customers, are comfortable working online, and are looking for a stable remote opportunity, we'd love to hear from you!

This is a Contract to Hire position based out of Madison, WI.

The pay range for this position is $16.00 - $16.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.