REMOTE Customer Care (Must Reside In TX)

Customer Care Representative (Remote | Seasonal)

We're hiring Customer Care Representatives to support increased customer demand during our peak season. This is a full-time, seasonal remote position with opportunities for overtime and employee discount perks throughout the assignment.

Why Apply?

✨ Seasonal position supporting peak business operations

💰 Overtime opportunities available during peak season

🏠 100% Remote work environment

🛍 Employee discount opportunities on popular lifestyle and footwear brands

📈 Gain valuable customer service and contact center experience with a nationally recognized retail organization

Position Overview

The Customer Care Representative provides thoughtful, personalized support to customers through phone, chat, email, and social media channels. This role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional customer experiences in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and social media
• Assist with orders, returns, refunds, shipping questions, and warranty requests
• Help customers navigate websites and find products that meet their needs
• Research and resolve customer concerns with professionalism and empathy
• Document customer interactions accurately
• Build positive customer relationships through responsive, solution-oriented service

Required Qualifications

• Previous customer service experience
• Strong written and verbal communication skills
• Ability to navigate multiple computer systems while speaking with customers
• Proficient with Microsoft Outlook, Word, and other basic computer applications
• High School Diploma or equivalent
• High-volume inbound call experience perferred

Schedule Information

Standard Operating Hours - Open availability is required. Consistent schedules are assigned based on business needs following training.

• Monday - Sunday, 7:00 AM to 6:00 PM MST/8:00 AM to 7:00 PM CST

Remote Work Requirements

• Quiet, distraction-free workspace
• Wired internet connection required
• Minimum internet speed of 50 Mbps download and 10 Mbps upload
• Ability to work independently with minimal distractions

This is a Contract position based out of San Antonio, TX.

The pay range for this position is $16.50 - $16.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.