Remote Customer Care Advocate for Tricare Virtual AL GA KY OK NC SC TX

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.


Retired Military personnel and Veteran Spouses with customer service experience are strongly encouraged to apply.

Note - You must be physically present and working from an eligible hiring state to be considered for this role. This role is open only to candidates physically located in: AL, GA, KY, OK, NC, SC, TX and Hampton Roads, VA.

Your resume must clearly reflect at least 2 years of customer service experience to be considered.

Planned start date: 1/20/2027


This is a full-time, remote opportunity supporting TRICARE beneficiaries by providing accurate information, answering benefits-related questions, resolving concerns, and delivering exceptional customer service to military members and their families. At VGS, we believe meaningful work begins with a commitment to service. We are looking for dependable, motivated professionals who take pride in helping others and are interested in building a long-term career.

VGS will provide company-issued computer equipment required to perform the position.

Candidates are responsible for maintaining a suitable home-office environment and meeting applicable internet connectivity requirements.

Why Join VGS?

• 100% remote position — work from the comfort of your home.
• Company-provided computer equipment — employees are not required to supply their own computers.
• Full-time, long-term employment — not seasonal or temporary work.
• Eight weeks of paid training to prepare you for success.
• Competitive compensation and employee benefits.
• Opportunities for professional development and career advancement.
• Meaningful work supporting TRICARE beneficiaries, military members, and their families.
• A service-driven organization committed to professionalism, accountability, and excellence.

New hires must successfully complete an eight-week paid training program designed to prepare them to support TRICARE beneficiaries.Training Schedule:

• Monday through Friday
• 8:30 AM – 5:00 PM Eastern Time
• Full-time attendance required
• Camera participation required throughout training as directed
• Active engagement and participation in training activities

Training is structured, and attendance expectations are strictly enforced. Candidates should make arrangements for childcare, appointments, transportation needs, and other personal responsibilities before the start of training. Personal appointments and outside obligations must not interfere with scheduled training hours.

Compensation: VGS offers competitive compensation with opportunities for additional earnings based on applicable program requirements. Eligible employees may qualify for additional performance-based compensation of up to $1.00 per hour worked, subject to program requirements and performance standards. Employees transition to the applicable production pay rate upon successful completion of training and assignment to production. 


Employee Benefits: VGS offers a competitive benefits package to eligible employees, including:

• 11 paid holidays
• Paid time off (PTO)
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability coverage
• Long-term disability coverage
• Term life insurance
• 401(k) retirement plan
• Flexible Spending Account (FSA)

Employees become eligible for benefits after 60 days of employment, subject to applicable plan terms, eligibility requirements, and company policies

Company-Provided Equipment & Remote Work Requirements:

 VGS will provide the company-issued computer equipment necessary to perform the position. Applicants are not required to purchase or provide their own computers for training or production. Employees are responsible for maintaining a professional home-office environment and reliable internet connectivity.



#LI-Remote
#RemoteJobs
#WAH
#VirtualOffice

Additional Qualifications/Responsibilities

To be considered, applicants must meet all of the following requirements:

• Must be a U.S. citizen.
• Must reside in Alabama, Georgia, Kentucky, North Carolina, Oklahoma, South Carolina, Texas, or Hampton Roads Virginia.
• Must have a minimum of two years of customer service experience; previous call center experience is strongly preferred.
• Must have a high school diploma or equivalent.
• Must successfully complete all required pre-employment screening, including a drug test, background check, and applicable U.S. government security clearance requirements.
• Must successfully complete the required eight-week paid training program.
• Must demonstrate reliable attendance, punctuality, and dependability.
• Must have a wired, high-speed internet connection that meets company requirements.
• Must maintain a quiet, professional, and distraction-free home workspace.
• Must be able to participate fully in virtual training, including required camera use and interactive activities.

 

Certificates/Security Clearances/Other

Internet Requirements

Minimum 100 Mbps download / 20 Mbps upload.
A direct, wired Ethernet connection to the modem or router.
Reliable internet service capable of supporting required company systems, voice communications, and virtual training.
A modem or router with an available Ethernet port.

Internet Connections Not Permitted.
The following connections are not permitted:

Wi-Fi as the primary connection
Wi-Fi extenders
Satellite internet, including Starlink
Mobile internet
Mobile hotspots
Cellular-based internet services
Unauthorized VPN connections

A wired Ethernet connection is mandatory.

Home-Office Requirements: Employees must maintain:

A quiet, dedicated workspace free from distractions.
A professional environment suitable for handling confidential customer information.
Reliable internet connectivity throughout scheduled work hours.
A workspace that allows employees to participate in virtual training and perform assigned duties without interruption.

Successful candidates should demonstrate:

A minimum typing speed of 35 words per minute.
Proficiency with Windows and common computer applications.
Strong verbal and written communication skills.
Excellent customer service and active listening skills.
The ability to navigate multiple systems while assisting customers.
Professionalism and empathy when handling difficult or sensitive conversations.
Strong organizational and time-management skills.
The ability to learn new systems, procedures, and government program requirements.
The ability to connect to the client environment within five minutes.
Reliable attendance and adherence to scheduled work hours.
The ability to lift up to 35 pounds of computer equipment when necessary.
The ability to work independently while contributing to a team-oriented environment.
A genuine commitment to supporting military members, Veterans, and their families.

Ideal candidates will possess:

Previous inbound call center or benefits support experience.
Strong conflict resolution and de-escalation skills.
Excellent problem-solving and critical-thinking abilities.
Attention to detail and accuracy when documenting customer interactions.
Adaptability in a structured, performance-driven environment.
Integrity, accountability, and sound judgment.
A customer-first mindset with a commitment to delivering exceptional service.

Pre-Employment Screening & Government Background Requirements. Due to the nature of the services provided, selected candidates must successfully complete all required pre-employment and federal background screening procedures. These may include:

    Pre-employment drug screening
    Employment background screening
    Verification of U.S. citizenship
    Fingerprinting
    Completion of required federal background investigation documents
    Applicable National Background Investigation Services (NBIS) requirements
    Required identity verification and credentialing procedures

Candidates must respond promptly to requests for information and complete all assigned onboarding and security-related tasks within established deadlines. Failure to complete required screening or onboarding tasks may result in removal from consideration for the January 20, 2027 training class.