Remote Call Center Representative

Conduent seeks a Remote Call Center Representative to support government and commercial clients across professional, scientific, and technical services. You will handle high-volume inbound calls, resolve inquiries, and process transactions using digital platforms and CRM tools. Responsibilities include accurately documenting interactions, following structured workflows, and meeting quality, productivity, and customer satisfaction goals. In Conduent's performance-driven, collaborative culture, you'll gain exposure to large-scale digital transformation and process automation while developing skills and pursuing career growth in operations and client services. Reliable remote work setup is required.

Responsibilities

• Handle high-volume inbound calls for government and commercial clients with professionalism and empathy.
• Use CRM and ticketing tools to accurately document interactions and follow standard operating procedures.
• Resolve customer questions, issues, and transactions using knowledge bases and digital platforms.
• Meet or exceed performance metrics such as quality, handle time, and customer satisfaction.
• Identify recurring issues and share feedback to improve processes and customer experience.
• Collaborate virtually with team members and leaders to stay updated on products, policies, and workflows.
• Protect customer data and comply with security, privacy, and regulatory requirements.
• Participate in ongoing training to build skills in digital tools, process automation, and client services.

Required Skills

• Inbound call handling
• Customer relationship management (CRM) software
• Data entry
• Ticketing systems
• Call documentation
• De-escalation techniques
• Knowledge base navigation
• Basic troubleshooting
• Performance metrics tracking (AHT, CSAT)
• Multitasking in high-volume environments