Remote Call Center Operations Supervisor
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AI Summary
Lead a remote team of agents in a high-volume call center to ensure productivity and service goals are met. Responsibilities include monitoring KPIs, providing real-time coaching, and handling operational escalations.
Full-Time | Remote | Eastern Time Zone | High-Volume Call Center
PharmaCentra is hiring a Remote Call Center Operations Supervisor to lead a team of agents in a fast-paced, high-volume inbound/outbound call center environment. This is a fully remote role with flexible hours, including occasional evenings, weekends, and holidays.
Responsibilities
- Supervise remote call center agents and ensure productivity, quality, and service goals are met
- Monitor KPIs: handle time, service level, attendance, and quality
- Provide real-time coaching and performance management
- Participate in hiring, training, and performance evaluations
- Handle escalations and support operational improvements
Qualifications
- 3+ years direct call center supervisory experience, preferably in remote, high-volume environments
- Proven experience managing inbound and outbound call operations
- Strong coaching, leadership, and communication skills
- Advanced computer skills (MS Office) and ability to learn call center systems quickly
- Quiet home workspace with reliable high-speed internet
Schedule
- Full-time (40 hours/week)
- Flexible, generally 11:00 AM – 7:00 PM EST
- Occasional evenings/weekends/holidays as needed
Benefits
- Health, Dental, Vision
- Paid Time Off & Holidays
- Company-paid Life & Short/Long-Term Disability
- 401(k) after 1 year
Ready to lead a high-performing remote team? Apply now through our fast, mobile-friendly application.
Offer of employment is conditioned upon passing a background check.
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