The Customer Service Representative manages healthcare-related communications with clients, pharmacies, and providers while resolving claims processing issues. They are responsible for documenting claims, handling clinical inquiries, and communicating concerns to management.
Conduct high-volume outbound calls to healthcare professionals to educate them on products and generate interest. Accurately document all call outcomes and follow-up activities within the company systems.
The Customer Service Representative will handle inbound and outbound calls to assist patients, pharmacies, and clinical research participants. They are responsible for documenting interactions, scheduling appointments, and providing accurate information while adhering to company scripts and procedures.
The Clinical Services Representative manages clinical inquiries, prescription benefits, and prior authorization information for various healthcare stakeholders. They are responsible for researching claims-processing issues, documenting interactions, and communicating solutions to members and providers.
