The Senior Oncology Patient Advocate will conduct patient advocacy sessions via video and telephone to support cancer patients with treatment decisions and resource coordination. Additionally, the role involves documenting patient interactions, assisting with workflow development, and training future advocates as the program grows.
Provide professional inbound and outbound customer service via phone, email, and chat to support patients, caregivers, and healthcare providers. Accurately document interactions, troubleshoot basic technical issues, and ensure compliance with privacy standards.
The Customer Service Representative will handle inbound and outbound calls to assist patients, pharmacies, and clinical research participants. They are responsible for documenting interactions, scheduling appointments, and providing accurate information while adhering to company scripts and procedures.
The Clinical Services Representative manages clinical inquiries, prescription benefits, and prior authorization information for various healthcare stakeholders. They are responsible for researching claims-processing issues, documenting interactions, and communicating solutions to members and providers.
