The Customer Service Representative will handle inbound and outbound calls to assist patients, pharmacies, and clinical research participants. They are responsible for documenting interactions, scheduling appointments, and providing accurate information while adhering to company scripts and procedures.
The Healthcare Benefits Navigator educates members on health plan options, benefits, and coverage while assisting with enrollment activities and issue resolution. They conduct outbound outreach to members and maintain accurate case documentation to ensure a high-touch support experience.
The representative will handle inbound and outbound calls to support clinical trial recruitment and pharmacy locator services. They are responsible for accurately documenting interactions in a CRM while navigating multiple systems to provide empathetic and professional assistance.
The Customer Care Representative will handle inbound calls to assist patients, caregivers, and healthcare providers with product information and support programs. They are responsible for accurately documenting interactions and maintaining high standards of service quality and confidentiality.
The Clinical Services Representative manages clinical inquiries, prescription benefits, and prior authorization information for various healthcare stakeholders. They are responsible for researching claims-processing issues, documenting interactions, and communicating solutions to members and providers.
