Essential Functions   

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. 
Work Focus:  
Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.  
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. 
Responsible for distribution of analytical reports.   
Process Focus:  
Utilizes multiple system applications to perform analysis, create reports & develop educational materials. 
Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.  
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. 
Data Management & Analysis:  
Research & compiles information to support ad-hoc operational projects & initiatives.  
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. 
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.  
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.  

Functional Role (not inclusive of titles or advancement career progression) 

Focuses on optimizing business processes, training workflows, and system adoption strategies to enhance user experience, efficiency, and organizational outcomes. 

Business Process Analysis & Mapping 

• Analyze existing processes: Examine how end users interact with systems and training to identify inefficiencies or bottlenecks. 

• Conduct stakeholder interviews/workshops: Gather insights from departments, trainers, and users to map real-world workflows. 

• Create process documentation: Develop flowcharts and current/future state process maps using tools like Visio. 

Identify and Recommend Improvements 

• Spot training-related inefficiencies: Identify repetitive issues, poor onboarding flows, or mismatches between training content and actual system use. 

• Propose streamlined workflows: Recommend process, system, or content adjustments that reduce user friction and improve productivity. 

• Prioritize change initiatives: Collaborate with stakeholders to focus on high-impact improvements. 

Change Implementation Support 

• Support system upgrades and rollouts: Ensure process improvements align with system-wide changes and are reflected in training. 

• Collaborate with training teams: Ensure that new or optimized processes are embedded into training materials and delivery. 

• Coordinate pilot programs: Test and validate improvements with select user groups before broader implementation. 

Measurement & Continuous Improvement 

• Inform KPIs and success metrics: Monitor adoption rates, training completion, user satisfaction, and process efficiency. 

• Conduct post-implementation reviews: Analyze what’s working and what needs adjustment based on user feedback and data. 

• Establish feedback loops: Set up systems for ongoing user input on process and training effectiveness. 

Cross-Functional Collaboration 

• Work closely with IT/system updates: Understand system capabilities and limitations to ensure realistic process changes. 

• Partner with training and communication teams: Ensure process changes are clearly communicated and reflected in learning materials. 

• Advise department leaders: Guide teams on embedding best practices and standardizing workflows across units. 

Minimum Qualifications 

• Bachelor’s degree in Human Resources, Operations, Organizational Development, Project Management, or a related field, or equivalent combination of education and experience. 

• 3–5 years of experience in process optimization, project coordination, internal communications, or change management. 

Additional Qualifications (nice to have) 

• Lean Six Sigma Certification highly preferred 

• Business analysis & systems thinking 

• Change management (e.g., ADKAR, Prosci) 

• Data-driven decision making 

Physical & Mental Requirements & Working Conditions (General Summary) Note – frequencies need to be selected 

Direct Healthcare Services / Indirect Healthcare / Support Services:  

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional 

• Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).      Occasional 

• Exposure to or subject to noise, infectious waste, diseases & conditions.     Occasional 

• Exposure to interruptions, shifting priorities & stressful situations.      Frequent 

• Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.     Frequent 

• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.     Frequent 

• Perform manual dexterity activities & / or grasping / handling.     Frequent 

• Ability to climb, kneel, crouch & / or operate foot controls.     Occasional 

• Use a computer / other technology.     Frequent 

• Sit with the ability to vary / adjust physical position or activity.     Frequent 

• Maintain a safe working environment & use available personal protective equipment (PPE).     Continuous 

• Comply with applicable Code of Conduct, policies, procedures & guidelines.     Continuous 

• Ability to provide assistance in the event of an emergency. Occasional 

Direct Healthcare Services: 

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.     Frequent 

• Lift a maximum of 30 pounds unassisted.     Occasional  

• Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling.     Occasional 

• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous 

• Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions.     Continuous 

• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).     Occasional 

Indirect Healthcare / Support Services: 

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.     Frequent 

• Lift a maximum of 30 pounds unassisted.     Occasional  

• Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.   Occasional 

• Encounter a clinical / patient facing / hands on interactive work environment.     Occasional 

• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.     Continuous 

• Work outdoors with variable external environmental conditions.      Occasional 

Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)