REMOTE- (11:00AM -8:00PM) Legal Customer Service Representative (Help Desk)
Please mention DailyRemote when applying
AI Summary
The role involves managing client concerns via phone using Salesforce CRM and coordinating with collection agencies to obtain settlement documentation. Additionally, the representative will review and upload legal documents while providing general administrative support to the firm's attorneys.
REMOTE- (11:00AM -8:00PM) Legal Customer Service Representative (Help Desk)
Application Deadline: 30 August 2026
Department: Help Desk
Employment Type: Full Time
Location: New York Office
Compensation: $23.00 / hour
Description
• Full-Time: Help Desk
• Location: Remote
• Compensation: $23.00 / hour (Hours- Training Requirement)
• To get you started, we have a 6-week (REMOTE) training program from (9:00 AM – 6:00 PM EST) Monday thru Friday, after the training is completed.
• You’ll work from home from 11:00 AM to 8:00 PM EST
We are a consumer protection law firm located in the Financial District of New York City, providing representation to consumers who have been harassed or otherwise deceived by creditors and debt collectors. With our growing firm, we offer you the opportunity to develop your career in a practice that is rich in variety and challenges. If you desire to work with other talented people who share a passion for professionalism and growth, then a career with us may be a perfect fit for you!
(Legal Customer Service Representative - Must be located within the Eastern Time Zone)
We’re currently seeking a full-time Legal Customer Service Representative with office support experience to support our attorneys in litigation-related matters and also to provide administrative support to the office staff. The perfect fit for this role is an organized, proactive multi-tasker who enjoys staying busy. If you love a friendly team culture and excel in a high-energy setting, you will thrive here.
Key Responsibilities
- Use of Salesforce CRM software to facilitate the process of responding to clients concerns via phone.
- Working with collections agencies via phone to obtain documentation of settlements.
- Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria.
- Uploading these documents to our system.
- Other ad hoc tasks as needed.
- This is a heavy client facing role in a call center structure.
Skills, Knowledge and Expertise
- Minimum of (1-2) years office support experience.
- Possess superior organizational and time-management skills.
- Must be computer literate: Ability to easily learn the Firm’s case management software.
- Highest ethical standards and professional integrity.
- Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties.
- Fluent in Spanish a plus.
- Experience with Salesforce a plus.
Benefits
- Compensation is competitive and commensurate with expertise and previous experience
- Training & Guidance
- Medical, Dental & Vision Benefits
- 401K Benefits with Employer Match
- Paid Time Off (PTO)
- An incredible team of smart and supportive people!
Automatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
