Regional Technical Manager - Western BC & Yukon

Yamaha Motor Corporation (“YMC”) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; “offering more excitement and a more fulfilling life for people”.

Yamaha Motor Canada Ltd (“YMCA”) is a subsidiary of YMC, responsible for distributing Yamaha Motor product to Canadian dealers and consumers. YMCA’s Vision is to “Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day-to-day activities in reference to its defined values, “Be Inclusive”, “Think Customer”, “Own it!”, “Innovate Now!”, “Trust & Integrity”, “Be Agile”, and “Drive results”.

Position Information

• Department: Service
• Location: Remote - Western BC & Yukon
• Status: Full Time
• Reports to: National Manager, Field Technical Support

Summary of Responsibilities

The Regional Technical Manager (RTM) is responsible for providing technical and service support to an assigned dealer network across all Yamaha Motor Canada Ltd. (YMCA) product lines. 

Serve as a key liaison between dealers and YMCA, helping improve technical capability, service operations, and customer satisfaction. 

Key Duties and Responsibilities

Technical Support

• Provide remote and on-site technical support for complex diagnostics and troubleshooting. 
• Coach dealer technicians to improve technical skills and service quality. 
• Investigate technical issues, identify root causes, and recommend solutions. 
• Identify trends and opportunities to improve dealer service performance.

Dealer Coaching

• Coach and mentor dealers to strengthen service operations and technical capabilities. 
• Support dealers with complex technical issues and service quality improvements. 
• Recommend opportunities to improve efficiency, profitability, and customer satisfaction. 
• Promote service best practices and continuous improvement. 
• Encourage participation in training and certification programs. 
• Support dealers in achieving P360 and Elite performance standards. 
• Promote service marketing initiatives to improve customer retention and growth.

Reporting & Administration

• Maintain accurate and timely records of dealer contacts, technical support, and field visits. 
• Submit weekly and monthly reports outlining activities, key issues, challenges, and priorities. 
• Identify dealer trends, recurring technical concerns, training needs, and improvement opportunities. 
• Escalate significant dealer, product, or business concerns to management. 
• Ensure all reporting is complete, accurate, and submitted on time. 
• Support business reviews with reports, presentations, and performance updates. 
• Complete administrative responsibilities accurately and on time.

Warranty Support

• Collaborate with Warranty to align and support PWA decision-making. 
• Support the Warranty team with complex claims and technical questions. 
• Partner with Warranty to achieve key performance and service targets. 
• Support fair, consistent, and timely warranty claim decisions. 
• Monitor dealer warranty performance, identify trends, and recommend improvements.

Business Support

• Partner with District Sales and Business Relationship Managers to improve dealer performance and develop action plans. 
• Support Dealer Academy training, reporting, and dealer engagement initiatives. 
• Conduct technical research and prepare product and market information reports (MIRs) for the Technical Specialists.
• Participate in product testing, inspections, evaluations, and modifications. 
• Support head office service projects and operational priorities. 
• Work with dealers and field teams to support Parts, Accessories, and Yamalube sales objectives. 
• Provide technical support for Regulatory Affairs cases, including representation in legal proceedings when required. 
• Support Special Markets partners with technical assistance as needed. 
• Participate in cross-functional projects and special assignments.

Shows, Events & Special Field Events

• Represent YMCA and provide technical and product support at events, shows, training clinics, and media activities.

Education Requirements and/or Experience Requirements

• Degree/Diploma: 
  • Degree/Diploma or technical designation
  • 5+ years technical marine, motorsport & PTV retail/wholesale experience
  • Valid auto driver’s license.
  • M Class license (motorcycle license) (not mandatory)
  • PCOC (Pleasure Craft Operators Card)
• Program of Study: Technical designation
• Years of Experience: 5+ years of experience
• Type of Experience: Service/Related Field/Dealership operations

Skills and Abilities

• Common technician skills – Correct use of hand and power tools, safe workshop practises. 
• Excellent understanding of marine, motorsport & PTV technology and repair, Yamaha products preferred. 
• Strong interpersonal and relationship building skills. 
• Ability to influence others and gain consensus. 
• Ability to manage time and work with minimal supervision while meeting objectives 
• Skilled at managing multiple priorities, solve problems, and handling multiple tasks
• Ability to clearly communicate goals and objectives.
• Ability to work co-operatively within a team environment. 
• Computer skills required; Microsoft Office suite, Adobe, etc.

Travel & Overtime Requirements

• National travel (within Canada): 40%+
• International travel: 10%-30%
• Overtime sometimes required

Expected salary: $80,000 - $85,000/per annum

Final compensation will be determined based on the candidate’s skills, experience, qualifications, and internal equity. Our total rewards approach is designed to provide competitive compensation with a focus on employee experience.

Beyond base salary, our total rewards program includes: 

• 100% employer‑paid health and dental benefits
• Employee assistance program
• Corporate bonus incentive + sales bonus (for applicable roles)
• RRSP with employer DPSP match (up to 5% of base salary)
• Employee‑paid STD, LTD, and life/dependent insurance
• Parental/maternal leave top‑up programs
• Product experience/engagement events
• Employee recognition program (Accelerate Together)
• Educational assistance
• Employee product purchase and rental program perks
• Kando‑driven corporate culture, recognized as a top GTA employer

Artificial Intelligence (AI) Usage Disclosure

This posting reflects a newly created vacancy within our organization. Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process, including applicant screening, assessment, or selection. All AI‑assisted activities are overseen by our recruitment team to ensure fairness, equity, and transparency.

Accommodation Disclosure

Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Partner Confidentiality Disclosure

Current employees of Yamaha dealers are welcome to apply for opportunities with Yamaha Motor Canada and Yamaha Motor Finance Corporation – Canada.

We recognize the importance of maintaining candidate confidentiality throughout the recruitment process. An applicant's interest in an opportunity will be treated confidentially and will not be disclosed to their current employer during the early stages of the recruitment process.

While candidates are responsible for determining when and how to inform their current employer of their interest in a YMCA opportunity, we understand they may prefer to delay those discussions until they have advanced to the later stages of the process.

If YMCA decides to extend an offer of employment, a member of YMCA leadership may need to connect with the applicable dealer or business partner before employment is finalized. In such cases, the candidate will be informed in advance, and YMCA will not contact the dealer or business partner without the candidate's knowledge and consent.

Each situation will be reviewed on a case-by-case basis, with consideration given to professionalism, transparency, and our ongoing business relationships.