Regional Operations Support

Overview

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS:

For remote positions, all candidates must complete a video screen with our corporate recruiting team.

Responsibilities

Position Summary:

We are seeking a Regional Operations & Engagement Specialist to support the delivery of regional leadership operations, internal events, employee communications, collaboration and knowledge management, operational controls, and service reporting for our client.

In this role, you will help coordinate recurring regional leadership activities, maintain operational schedules and deliverables, support internal events and communications, manage collaboration and knowledge content, track risks and dependencies, and contribute to ongoing process improvements. The ideal candidate is highly organized, detail-oriented, comfortable working across multiple stakeholders and priorities, and able to maintain accurate documentation and reporting in a structured service environment.

WHAT YOU WILL BE DOING:

• Support leadership operations: Maintain recurring leadership rhythms, coordinate meeting logistics, prepare standardized meeting materials, track readiness, dependencies, exceptions, and completion records.
• Coordinate internal events and team activities: Support event planning, invitation and distribution lists, venue or virtual meeting setup, readiness checklists, risk/dependency tracking, and post-event documentation.
• Manage internal communications: Maintain communications calendars and prepare and publish approved announcements, newsletters, recognition items, and employee-engagement content through SharePoint, Viva Engage, and other approved channels.
• Support collaboration and knowledge management: Maintain SharePoint sites, Teams/collaboration hubs, shared folders, document libraries, templates, and knowledge resources while following established naming, metadata, versioning, and archiving standards. Singapore Regional Operations -…
• Track operational deliverables: Maintain deliverable registers, deadlines, cadence trackers, issue/risk/dependency logs, operational dashboards, and escalation records.
• Support process improvement: Identify and document opportunities for service improvement, assess expected benefits and effort, maintain improvement backlogs, and support approved improvements through implementation and validation.
• Prepare operational reporting: Support weekly operational reporting, monthly performance scorecards and service reports, quarterly trend reviews, corrective-action tracking, and continuity documentation.
• Maintain service documentation and controls: Ensure requests, deliverables, dependencies, approvals, exceptions, and supporting evidence are accurately documented in approved systems and repositories.
• Collaborate with stakeholders: Work with internal teams and client stakeholders to obtain required inputs, track dependencies, coordinate approved activities, and ensure deliverables are completed accurately and on time.

Qualifications

MINIMUM QUALIFICATIONS:

• Experience in business operations, program coordination, project coordination, executive/leadership operations, or a similar operational support function.
• Strong organizational and coordination skills with the ability to manage recurring deliverables, deadlines, risks, issues, and dependencies.
• Experience coordinating meetings, internal events, communications, or employee-engagement activities.
• Experience maintaining operational trackers, dashboards, status reports, and documentation.
• Strong written and verbal communication skills with the ability to work effectively across multiple stakeholders.
• Strong attention to detail and ability to follow established processes, controls, and approval workflows.
• Experience working with collaboration and document-management tools such as Microsoft Teams and SharePoint.
• Ability to work independently in a structured, service-oriented environment and manage multiple priorities simultaneously.

PREFERRED QUALIFICATIONS:

• Experience supporting regional or global leadership teams in a multinational organization.
• Experience with Microsoft 365, SharePoint, Teams, and Viva Engage.
• Experience with internal communications, employee engagement, or event coordination.
• Experience maintaining risk, issue, dependency, decision, or change-management registers.
• Experience creating operational dashboards, performance scorecards, or service reports.
• Familiarity with process improvement, root-cause analysis, corrective-action tracking, or service-management practices.
• Experience working in a managed-services or client-facing environment.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.