Reefer Customer Support Specialist

Join Our Growing Team at Charger Logistics!

Charger Logistics is a world-class asset-based carrier with locations across North America. We are currently looking for a Bilingual Customer Service Representative to support our refrigerated transportation accounts, ensuring smooth operations and an excellent customer experience.

If you have a background in customer service, logistics, or transportation and enjoy working in a fast-paced environment, we'd love to hear from you!
Work Schedule:

Afternoon shift: Monday to Friday - 3pm - 11pm alternate weekends CST

Responsibilities:

• Provide customer service and support to clients, maintaining clear and professional communication.
• Monitor shipments and provide timely updates regarding pickup and delivery statuses.
• Coordinate with internal departments to ensure shipments meet customer requirements.
• Follow up on shipment delays, operational issues, and service-related concerns.
• Handle customer inquiries, requests, and escalations in a timely and professional manner.
• Maintain accurate shipment information and updates in internal systems.
• Monitor temperature-controlled shipments and ensure compliance with customer-specific requirements.
• Proactively identify potential issues and coordinate appropriate solutions.

Requirements

• Advanced English proficiency (written and spoken).
• Previous experience in customer service, logistics, or transportation.
• Experience handling refrigerated (Reefer) accounts or temperature-controlled shipments is highly desirable.
• Strong communication and problem-solving skills.
• Ability to multitask, prioritize responsibilities, and work under pressure.
• Strong attention to detail and follow-up skills.
• Proficiency in Microsoft Office, particularly Excel, is an asset.

Benefits

• Professional growth career
• Competitive pay package

In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.

We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge