Record Retrieval Call Support (26599)

Take your career to the next level with this unique opportunity for growth and development within a dynamic national company! ISG provides national claim and litigation support to the insurance and legal communities. We help our clients achieve optimal claim outcomes. We are looking for a Record Retrieval Support to join our Medical Records team.

Job Description

As a Record Retrieval Support, your main responsibility is to assist the team with status inquiries to outstanding entities. This will consist of mostly outbound phone calls, some faxing, emailing and mailing via USPS/UPS through our mailroom.

Essential Duties and Responsibilities

Required Skills:

• Excellent written and verbal communication;
• Strong work ethic;
• Strong computer skills;
• Effective organizational skills;
• Ability to Multi-Task;
• Detail-oriented;
• Self-starter;
• Ability to work independently in a remote setting;
• Knowledgeable of basic Microsoft Office Programs (preferred);
• Adhere to direction provided by Team Lead;
• Ability to adhere to multiple client protocols;
• Entering accurate diary entries in the system for all events regarding workflow;
• Responding to internal and external inquiries in a timely and appropriate manner;

ISG is a technology-driven company that believes superior customer service is the core of a business relationship. We are fueled by technology and powered by people. If this opportunity is a match for you, we welcome you to apply!

Job Type: Full-time

Qualifications

Experience:

• Record Retrieval: 1 year (Preferred)
• Microsoft Office: 1 year (Required)
• Computer skills: 3 years (Required)